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Error 24:10Critical Severity

Printhead Carriage Lock Error

Last updated: February 22, 2026

Severity:Critical Severity
Affected:0 models
DIY Fix:Professional Recommended
ERROR MESSAGE HP DESIGNJET Z6100 ERROR 24:10

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ERROR MESSAGE HP DESIGNJET Z6100 ERROR 24:10

How can I* fix this? ERROR 24:10.

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What This Error Means

Error detected in ink tube system

Step-by-Step Troubleshooting Guide
  1. 1

    Turn off/on. perform ink delivery system diagnostic test to see if bongos go up and down to pressurize ink in the tube, install new cartiridges and printheads, try purging ISS. Replace ISS

Pro Tips from Experts

Model-Specific Notes: • T-Series (e.g., T1600/T2600): Check the service station for any obstructions that might prevent the carriage from docking or undocking. Ensure the carriage trailing cable is not snagged. • Z-Series (e.g., Z6800/Z9+): These models have more complex service stations. Ensure the printhead cleaner assembly is not jammed. The carriage lock mechanism is often solenoid-driven. • Legacy Models (e.g., 1050c/5500): Check the carriage belt tension and condition. A worn belt can cause the carriage to bind. Expert Insight: With the printer off and unplugged, thoroughly inspect the entire carriage path, including the service station area. Use a flashlight to look for small debris. If the carriage is manually movable, check the encoder strip for damage or dirt. Clean it gently with a lint-free cloth and distilled water. If the carriage is completely locked, the issue might be with the carriage motor or its associated drive electronics. For models with a solenoid-driven lock, check the solenoid's functionality and its connections to the main PCA. A common issue is the carriage trailing cable becoming frayed or damaged, leading to intermittent communication or power issues to the carriage components.

Technical Service Diagrams

Reference diagrams for common repair procedures related to this error:

Carriage Belt Replacement

HP DesignJet Carriage Belt Replacement Diagram

Ink System Components & Flow Path

HP DesignJet Ink System Components Diagram

Note: These diagrams are for reference only. Always consult official HP service documentation and follow proper ESD precautions.

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