All Error Codes
Browse the complete database of HP DesignJet error codes with troubleshooting solutions.
Carriage or Paper jam. Other potential parts associated: Carriage motor, Paper motor
Carriage or Paper jam. Other potential parts associated: Carriage motor, Paper motor
E-box – Formatter PCA FW/HW mismatch
Firmware Detected an unsupported Engine PCA Version
E-box – Formatter PCA comms error
Engine PCA cannot Communicate with Formatter PCA.
Firmware detected internal Voltage in Engine PCA out of range.
Firmware detected internal Voltage in Engine PCA out of range.
E-box – Formatter PCA empty/not purged/low battery
E-box – Formatter PCA empty/not purged/low battery
cable from Engine PCA is not connected to Power Supply PCA
cable from Engine PCA is not connected to Power Supply PCA
Engine PCA is not properly connected to the Formatter PCA
Engine PCA is not properly connected to the Formatter PCA
E-box – Formatter PCA USING_DEBUGGING_CODE
E-box – Formatter PCA USING_DEBUGGING_CODE
E-box – Formatter PCA EXECUTION_ERROR
E-box – Formatter PCA EXECUTION_ERROR
E-box – Formatter PCA BIOS update needed
E-box – Formatter PCA BIOS update needed
E-box – Formatter PCA Backlight issue
E-box – Formatter PCA Backlight issue
32V voltage out of spectiƭcation in Engine PCA
32V voltage out of spectiƭcation in Engine PCA
E-box – Mechatronics PCA FW/HW mismatch
E-box – Mechatronics PCA FW/HW mismatch
E-box – Mechatronics PCA comms error
E-box – Mechatronics PCA comms error
E-box – Mechatronics PCA voltage out of range
E-box – Mechatronics PCA voltage out of range
Mechatronics PCA power cable error
Mechatronics PCA power cable error
E-box – Mechatronics PCA data cable error
E-box – Mechatronics PCA data cable error
E-box – Mechatronics PCA 32V check
E-box – Mechatronics PCA 32V check
JDI Board malfunction, error status or state
JDI Board malfunction, error status or state
JDI Board presence check failure, initialization error
JDI Board presence check failure, initialization error
E-box – JDI Board memory fail
E-box – JDI Board memory fail
E-box – JDI Board power cable error
E-box – JDI Board power cable error
E-box – JDI PCA USING_DEBUGGING_CODE
E-box – JDI PCA USING_DEBUGGING_CODE
E-box – JDI PCA INVALID_BOOTLOADER_VERSION
E-box – JDI PCA INVALID_BOOTLOADER_VERSION
E-box – JDI PCA EXECUTION_ERROR
E-box – JDI PCA EXECUTION_ERROR
E-box – JDI Board no MAC address
E-box – JDI Board no MAC address
E-box – HDD NVM issue
E-box – HDD NVM issue
RFID PCA presence check failure, initialization error
Printer has not been able to detect the RFID PCA
RFID PCA data expected not received
Not able to receive data that has been sent from the RFID PCA
CryptoAsic PCA presence check failure, initialization error
CryptoAsic PCA presence check failure, initialization error
32 V voltage our of specification
32 V voltage our of specification
Data cable from the DC/DC Power Supply is not connected
Data cable from the DC/DC Power Supply is not connected
32V voltage out of speciƭcation, overvoltage.
32V voltage out of speciƭcation, overvoltage.
electrical protection from the DC/DC Power Supply not working
electrical protection from the DC/DC Power Supply not working
Voltage out of speciƭcation, overvoltage or undervoltage
Voltage out of speciƭcation, overvoltage or undervoltage
The E-box fan is malfunctioning.
The E-box fan is malfunctioning.
E-box – Harness connector/cable presence
E-box – Harness connector/cable presence
Real Time Clock (RTC) Battery ran down.
Real Time Clock (RTC) Battery ran down.
Power supply – Power supply fan rotation fault
Power supply – Power supply fan rotation fault
Cable from Power Supply to Formatter PCA not connected
Cable from Power Supply to Formatter PCA not connected
The PSU fan is malfunctioning
The PSU fan is malfunctioning
Printer Bundle Board communication failure or malfunction
Printer Bundle Board communication failure or malfunction
Onsite troubleshooting and solution (service engineer)
Onsite troubleshooting and solution (service engineer)
Scanner Bundle Board PCAOther
Scanner Bundle Board PCAOther
Scanner bundle PCA Non-volatile memory issue
Scanner bundle PCA Non-volatile memory issue
Scanner Motor Failure
Scanner Motor Failure
Scanbar failure
Scanbar failure
Scanner slider failure
Scanner slider failure
Drop detector sensor malfunction, error status or state
Drop Detector not working as expected or cannot be detected
malfunction in Drop Detector
malfunction in Drop Detector
The Drop detector sensor has detected particles, ex: hair, paper
The Drop detector sensor has detected particles, ex: hair, paper
Issue with Service Station motor
Issue with Service Station motor
SVS motor movement blocked
Electrical or mechanical issue with Service Station
SVS motor servo shutdown
SVS motor servo shutdown
Service SVS – SVS motor direction test fail
Service SVS – SVS motor direction test fail
Service SVS – SVS motor electrical fault
Service SVS – SVS motor electrical fault
Service SVS – SVS motor electrical warm
Service SVS – SVS motor electrical warm
Service SVS – SVS motor driver fault
Service SVS – SVS motor driver fault
Movement issue with the Service Station motor
Movement issue with the Service Station motor
Service SVS – Primer motor servo shutdown
Service SVS – Primer motor servo shutdown
Service SVS – Primer motor electrical fault
Service SVS – Primer motor electrical fault
Service SVS – Primer motor electrical warm
Service SVS – Primer motor electrical warm
Service SVS – Primer motor driver fault
Service SVS – Primer motor driver fault
There is an electrical fault in Primer valve 1
There is an electrical fault in Primer valve 1
The Primer valve 1 driver located in the Engine PCA over temp
The Primer valve 1 driver located in the Engine PCA over temp
Motor driver not working while Primer valve 1 is working
Motor driver not working while Primer valve 1 is working
There is an electrical fault in Primer valve 2
There is an electrical fault in Primer valve 2
The Primer valve 2 driver located in the Engine PCA over temp
The Primer valve 2 driver located in the Engine PCA over temp
Motor driver not working while Primer valve 2 is working
Motor driver not working while Primer valve 2 is working
Primer zero sensor malfunction, error status or state
Primer zero sensor malfunction, error status or state
Primer zero sensor zero calibration, zero not found, homing error
Primer zero sensor zero calibration, zero not found, homing error
There is an electrical fault in Primer pump 1
There is an electrical fault in Primer pump 1
Primer pump 1 in the Engine PCA is over-temperature
Primer pump 1 in the Engine PCA is over-temperature
Motor driver not working, Primer pump 1 is working.
Motor driver not working, Primer pump 1 is working.
There is an electrical fault in Primer pump 2
There is an electrical fault in Primer pump 2
Primer pump 2 in the Engine PCA is over-temperature
Primer pump 2 in the Engine PCA is over-temperature
Motor driver not working, Primer pump 2 is working.
Motor driver not working, Primer pump 2 is working.
Aerosol fan malfunction, error status or state- only w Y-Cutter
Aerosol fan malfunction, error status or state- only w Y-Cutter
cable from Service Station is not connected to Engine PCA
cable from Service Station is not connected to Engine PCA
Service station is not able to move all the way
Service station is not able to move all the way
Weak primer motor or underpowered motor
Weak primer motor or underpowered motor
Priming motor or electrical failure
Priming motor or electrical failure
Air Leak in Priming System
Air Leak in Priming System
Timeout detected in ISS motor
Timeout detected in ISS motor
There is an electrical fault in the ISS motor 1
There is an electrical fault in the ISS motor 1
The ISS motor 1 driver is over-temperature
The ISS motor 1 driver is over-temperature
Motor driver not working as expected while ISS motor 1 is working
Motor driver not working as expected while ISS motor 1 is working
Timeout detected in ISS motor
Timeout detected in ISS motor
There is an electrical fault in the ISS motor 2
There is an electrical fault in the ISS motor 2
The ISS motor 2 driver is over-temperature
The ISS motor 2 driver is over-temperature
Motor driver not working as expected while ISS motor 2 is working
Motor driver not working as expected while ISS motor 2 is working
IDS – ISS PCA connector/cable presence
IDS – ISS PCA connector/cable presence
IDS – ISS PCA USING_DEBUGGING_CODE
IDS – ISS PCA USING_DEBUGGING_CODE
IDS – ISS PCA INVALID_BOOTLOADER_VERSION
IDS – ISS PCA INVALID_BOOTLOADER_VERSION
IDS – ISS PCA EXECUTION_ERROR
IDS – ISS PCA EXECUTION_ERROR
IDS – ISS PCA 32V check
IDS – ISS PCA 32V check
IDS – Slot leakage or broken bag
IDS – Slot leakage or broken bag
IDS – Home sensor connector/cable presence
IDS – Home sensor connector/cable presence
IDS – ISS motor timeout
IDS – ISS motor timeout
IDS – ISS motor connector/cable presence
IDS – ISS motor connector/cable presence
IDS – ISS motor driver fault
IDS – ISS motor driver fault
IDS – Trip ISS sensor connector/cable presence
IDS – Trip ISS sensor connector/cable presence
IDS – Acumen voltage out of range
IDS – Acumen voltage out of range
The ink does not flow to the PHA during the PHA startup process
The ink does not flow to the PHA during the PHA startup process
Out of ink ,faulty or missing cartridge during the PHA startup
Out of ink ,faulty or missing cartridge during the PHA startup
Out of ink detected in altered supplies
Out of ink detected in altered supplies
ISS motor stall or bad encoder disc
ISS motor stall or bad encoder disc
ISS Optotrip failureOther
ISS Optotrip failureOther
ISS Bongo Malfunction
ISS Bongo Malfunction
Silent S.E. for troubleshooting
Silent S.E. for troubleshooting
PHA problem, Carriage PCA, Trailing Cable, Main PCA
PHA problem, Carriage PCA, Trailing Cable, Main PCA
Unable to move Paper Servo or no feedback received.
Unable to move Paper Servo or no feedback received.
Unable to move Carriage Servo or no feedback received.
Unable to move Carriage Servo or no feedback received.
Unable to move Pick Servo or no feedback received
Unable to move Pick Servo or no feedback received
BIOS – Formatter Malfunction, error status or state
The Formatter is malfunctioning
The firmware has detected an unsupported Formatter PCA version
The firmware has detected an unsupported Formatter PCA version
The temperature of the Formatter is beyond maximum margin
The temperature of the Formatter is beyond maximum margin
Formatter battery dead/missing
Formatter battery dead/missing
Unsupported Formatter's internal FW version.
Unsupported Formatter's internal FW version.
Formatter's internal firmware issue
Formatter's internal firmware issue
BIOS version has to be updated
BIOS version has to be updated
Cannot communicate with JDI microcontroller
Cannot communicate with JDI microcontroller
JDI microcontroller initialization error
JDI microcontroller initialization error
JDI memory corrupted or Failure
JDI memory corrupted or Failure
JDI MAC direction not conƭgured or lost
JDI MAC direction not conƭgured or lost
HDD Wrong model/mismatch
HDD Wrong model/mismatch
BIOS – HDD Presence check failure, initialization error
HDD not present or not detected
HDD Empty/Not Purged/Low battery
Printer detects HDD as empty
Printer detects HDD with a partition issue
Printer detects HDD with a partition issue
Problem with NVM configuration from the Hard Disk
Problem with NVM configuration from the Hard Disk
HDD Failed to mount rootfs (no boot loader)
HDD Failed to mount rootfs (no boot loader)
BIOS – HDD Boot loader issue (BIOS)
HDD Boot loader issue
HDD Boot loader error
HDD Boot loader error
HDD Failed to mount packages
HDD Failed to mount packages
HDD Failed to run triggers
HDD Failed to run triggers
BIOS – HDD PWD locked issue (BIOS)
HDD PWD locked
USB Boot loader issue
USB Boot loader issue
Unable to move Rewind Servo or no feedback received.
Unable to move Rewind Servo or no feedback received.
Unable to detect the Printer ID PCA or Fuse 3v3 flown in Engine PCA
Unable to detect the Printer ID PCA or Fuse 3v3 flown in Engine PCA
Hardware problem with the Printer ID PCA
Hardware problem with the Printer ID PCA
Installed Printer ID PCA family configuration does not match
Installed Printer ID PCA family configuration does not match
Printer ID PCA has serial number for another product
Printer ID PCA has serial number for another product
Hardware problem with the Printer ID PCA
Hardware problem with the Printer ID PCA
Hardware problem with the Printer ID PCA
Hardware problem with the Printer ID PCA
Top (SFP) or Front (MFP) Cover sensor failure, Main PCA failure
Top (SFP) or Front (MFP) Cover sensor failure, Main PCA failure
PHA door sensor failure
PHA door sensor failure
Ink Cartridge door sensor failure
Ink Cartridge door sensor failure
Output Tray sensor failure
Output Tray sensor failure
Conflict found between NVM main and backup
Conflict found between NVM main and backup
Default data found in both NVM main and backup
Default data found in both NVM main and backup
NVM backup is missing or does not work correctly
NVM backup is missing or does not work correctly
Rewinder motor 1 suddenly stops or fails while it is working
Rewider motor Y suddenly stops or fails while it is working
Direction test for the Rewinder motor 1 has failed
Direction test for the Rewinder motor 1 has failed
Electrical fault in Rewinder motor 1
Electrical fault in Rewinder motor 1
Rewinder motor 1 detected over-temperature
Rewinder motor 1 detected over-temperature
Motor driver not working while Rewinder motor 1 is working
Motor driver not working while Rewinder motor 1 is working
Rewinder motor 2 suddenly stops or fails while it is working
Rewider motor Y suddenly stops or fails while it is working
Direction test for the Rewinder motor 2 has failed
Direction test for the Rewinder motor 2 has failed
Electrical fault in Rewinder motor 2
Electrical fault in Rewinder motor 2
Rewinder motor 2 detected over-temperature
Rewinder motor 2 detected over-temperature
Motor driver not working while Rewinder motor 2 is working
Motor driver not working while Rewinder motor 2 is working
Media Input – Rewinder servo shutdown
Media Input – Rewinder servo shutdown
Media Input – Rewinder direction test fail
Media Input – Rewinder direction test fail
Media Input – Rewinder electrical warm
Media Input – Rewinder electrical warm
Media Input – Rewinder driver fault
Media Input – Rewinder driver fault
OPPS sensor has an electrical or mechanical issue
OPPS sensor has an electrical or mechanical issue
Not able to detect the OPPS sensor presence
Not able to detect the OPPS sensor presence
Media Path – Paper motor jam (generic)
Printer detected jam that does not let Media motor perform
Try to move the Media motor, it does not move
Try to move the Media motor, it does not move
Media Path – Paper motor servo shutdown
Media motor suddenly stops or fails
Media Path – Paper motor direction test fail
Direction test for Media motor has failed
Media Path – Paper motor electrical fault
Electrical fault in Media motor
Media Path – Paper motor electrical warm
Media motor over-temperature
Media Path – Paper motor driver fault
Motor driver not working while Media motor is working
Cannot calibrate analog encoder
Cannot calibrate analog encoder
Analog encoder PCA zero calibration, zero not found, homing er
Analog encoder fails when moving Media Motor
NVM (located in analog encoder PCA) backup read failure
NVM (located in analog encoder PCA) backup read failure
Media Path – D-Pinch wheels motor servo shutdown
Pinch lifter motor suddenly stops or fails while it is working
Media Path – D-Pinch wheels motor direction test fail
Media Path – D-Pinch wheels motor direction test fail
Media Path – D-Pinch wheels motor electrical fault
Electrical fault in the Pinch lifter motor
Pinch lifter motor over-temperature
Pinch lifter motor over-temperature
Media Path – D-Pinch wheels motor driver fault
Motor driver not working while Pinch lifter motor is working
Pinch lifter EOT sensor has an electrical or mechanical issue
Pinch lifter EOT sensor has an electrical or mechanical issue
Not able to detect the Pinch Lifter EOT sensor presence
Not able to detect the Pinch Lifter EOT sensor presence
Media Path – Scan-axis motor jam (Generic)
Detected a jam that does not let Media motor move
Media Path – Scan-axis motor servo shutdown
Scan-axis motor suddenly stops or fails
Media Path – Scan-axis motor direction test fail
Direction test for Scan-axis motor has failed.
Media Path – Scan-axis motor electrical fault
Electrical fault in Scan-axis motor.
Media Path – Scan-axis motor electrical warm
Scan-axis motor detected over-temperature
Media Path – Scan-axis motor driver fault
Motor driver not working while Scan-axis motor is working
Media Path – PPS movement blocked
Electrical or mechanical issue with PRS solenoid
Media Path – PPS not activated
PRS solenoid has not moved while been activated
Media Path – PPS not deactivated
PRS solenoid has not moved after been deactivated
Media Path – Starwheels motor servo shutdown
Starwheel motor suddenly stops or fails while it is working.
Media Path – Starwheels motor direction test fail
Direction test for Starwheel motor has failed
Media Path – Starwheels motor electrical fault
Electrical fault in Starwheel motor.
Media Path – Starwheels motor electrical warm
Starwheel motor driver has detected an over-temperature
Media Path – Starwheels motor driver fault
Motor driver not working while Starwheel motor is working
Starwheels EOT sensor has an electrical or mechanical issue
Starwheels EOT sensor has an electrical or mechanical issue
Not able to detect the Starwheels EOT sensor presence
Not able to detect the Starwheels EOT sensor presence
Overdrive motor suddenly stops or fails
Overdrive motor suddenly stops or fails
Direction test for Overdrive motor has failed
Direction test for Overdrive motor has failed
Electrical fault in Overdrive motor
Electrical fault in Overdrive motor
Overdrive motor over-temperature
Overdrive motor over-temperature
Motor driver not working while Overdrive motor is working
Motor driver not working while Overdrive motor is working
Cutter motor suddenly stops or fails while it is working
Cutter motor suddenly stops or fails while it is working
Direction test for Cutter motor has failed
Direction test for Cutter motor has failed
Electrical fault in Cutter motor
Electrical fault in Cutter motor
Cutter motor over-temperature
Cutter motor over-temperature
Motor driver not working while Cutter motor is working
Motor driver not working while Cutter motor is working
Rewinder motor 1 over-temperature
Rewinder motor 1 over-temperature
Rewinder motor 2 over-temperature
Rewinder motor 2 over-temperature
Cable from Cutter is not properly connected to Engine PCA
Cable from Cutter is not properly connected to Engine PCA
Media output (MO): Y-cutter (Only for SKUs with Y-cutter)
Media output (MO): Y-cutter (Only for SKUs with Y-cutter)
Y Cutter – Y-cutter PCA voltage out of range
Y Cutter – Y-cutter PCA voltage out of range
Y Cutter – Y-cutter PCA USING_DEBUGGING_CODE
Y Cutter – Y-cutter PCA USING_DEBUGGING_CODE
Y Cutter – Y-cutter PCA INVALID_BOOTLOADER_VERSION
Y Cutter – Y-cutter PCA INVALID_BOOTLOADER_VERSION
Y Cutter – Y-cutter PCA EXECUTION_ERROR
Y Cutter – Y-cutter PCA EXECUTION_ERROR
Y Cutter – Y-cutter PCA Communication Asic.
Y Cutter – Y-cutter PCA Communication Asic.
Y Cutter – Y-cutter PCA 32V check
Y Cutter – Y-cutter PCA 32V check
Y Cutter – X position motor servo shutdown
Y Cutter – X position motor servo shutdown
Y Cutter – X position motor direction test fail
Y Cutter – X position motor direction test fail
Y Cutter – X position motor electrical fault
Y Cutter – X position motor electrical fault
Y Cutter – X position motor electrical warm
Y Cutter – X position motor electrical warm
Y Cutter – X position motor driver fault
Y Cutter – X position motor driver fault
Y Cutter – Y-cutter bar motor servo shutdown
Y Cutter – Y-cutter bar motor servo shutdown
Y Cutter – Y-cutter bar motor direction test fail
Y Cutter – Y-cutter bar motor direction test fail
Y Cutter – Y-cutter bar motor electrical fault
Y Cutter – Y-cutter bar motor electrical fault
Y Cutter – Y cutter bar motor electrical warm
Y Cutter – Y cutter bar motor electrical warm
Y Cutter – Y-cutter bar motor driver fault
Y Cutter – Y-cutter bar motor driver fault
Full sensor has an electrical or mechanical issue
Full sensor has an electrical or mechanical issue
Not able to detect the Full sensor presence
Not able to detect the Full sensor presence
Jam sensor has an electrical or mechanical issue
Jam sensor has an electrical or mechanical issue
Not able to detect the Jam sensor presence.
Not able to detect the Jam sensor presence.
Output valve EOT sensor has an electrical or mechanical issue
Output valve EOT sensor has an electrical or mechanical issue
Not able to detect Output valve EOT sensor
Not able to detect Output valve EOT sensor
Output valve motor suddenly stops or fails
Output valve motor suddenly stops or fails
Electrical fault in the Output valve motor
Electrical fault in the Output valve motor
Output valve motor over-temperature
Output valve motor over-temperature
Motor driver not working while Output valve motor is working
Motor driver not working while Output valve motor is working
Output Valve motor suddenly stops or fails while moving low
Output Valve motor suddenly stops or fails while moving low
Output Valve motor suddenly stops or fails while moving high
Output Valve motor suddenly stops or fails while moving high
Ramps motor suddenly stops or fails
Ramps motor suddenly stops or fails
Electrical fault in the Ramps motor
Electrical fault in the Ramps motor
Ramps motor over-temperature
Ramps motor over-temperature
Motor driver not working while Ramps motor is working
Motor driver not working while Ramps motor is working
Front Panel application service failure
Front Panel application service failure
Y-cutter cover connector/cable presence only DR models
Y-cutter cover connector/cable presence only DR models
Front Panel presence check failure, initialization error
Front Panel Presence check failure, initialization error
Front Panel cannot communicate correctly
Front Panel cannot communicate correctly
Printer not able to detect the Dashboard PCA USB port
Printer not able to detect the Dashboard PCA USB port
Dashboard PCA not properly connected to Formatter PCA
Dashboard PCA not properly connected to Formatter PCA
Feed index encoder sensor does not work properly
Feed index encoder sensor does not work properly
Feed encoder sensor does not work properly
Feed encoder sensor does not work properly
Trailing cable is not working properly
Trailing cable is not working properly
Carriage – Trailing cable Comms error
Trailing cable data lines cannot communicate correctly
Carriage – Trailing cable connector/cable presence
Trailing cable cannot be detected
Printer not able to detect Carriage PCA presence
Printer not able to detect Carriage PCA presence
Firmware has detected an unsupported Carriage PCA version
Firmware has detected an unsupported Carriage PCA version
Carriage – Carriage PCA comms error
Carriage PCA cannot communicate with Engine PCA
The 5V signal generated in the Carriage PCA is not detected
The 5V signal generated in the Carriage PCA is not detected
Carriage – Carriage PCA voltage failure
Carriage – Carriage PCA voltage failure
Carriage – Carriage PCA USING_DEBUGGING_CODE
Carriage – Carriage PCA USING_DEBUGGING_CODE
Carriage – Carriage PCA EXECUTION_ERROR
Carriage – Carriage PCA EXECUTION_ERROR
Carriage PCA communication uC-FPGA error
Carriage PCA communication uC-FPGA error
Carriage PCA communication Mech Control FPGA
Carriage PCA communication Mech Control FPGA
Different reading in encoder carriage for automatic and manual
Different reading in encoder carriage for automatic and manual
Number of counts provided by Encoder strip less than expected
Number of counts provided by Encoder strip less than expected
Temperature of the pen is beyond maximum margin
Temperature of the pen is beyond maximum margin
Temperature of the printhead is under minimum margins
Temperature of the printhead is under minimum margins
No printhead detected
No printhead detected
Error while reading or writing printhead bits
Error while reading or writing printhead bits
CSDATA communication failed or is erroneous
CSDATA communication failed or is erroneous
Failed pen ID programming or pen continuity tests
Failed pen ID programming or pen continuity tests
Under-voltage, over-voltage or ink shortage detected in Vcc (5V)
Under-voltage, over-voltage or ink shortage detected in Vcc (5V)
Under-voltage, over-voltage, leakage or ink shortage detected
Under-voltage, over-voltage, leakage or ink shortage detected
Parity error on printhead bits
Parity error on printhead bits
Wrong model/slot/color/version printhead
Wrong model/slot/color/version printhead
The printhead has many nozzles missing
The printhead has many nozzles missing
The Printhead warranty has expired
The Printhead warranty has expired
The Printhead replacement was incomplete
The Printhead replacement was incomplete
The energy calibration has failed
The energy calibration has failed
During tube filling, first check for pressure failed (Photo Black)
During tube filling, first check for pressure failed (Photo Black)
Second check of ink pressure for color failed (Photo Black)
Second check of ink pressure for color failed (Photo Black)
Printhead spit test temperature for color failed (Photo Black)
Printhead spit test temperature for color failed (Photo Black)
During tube filling, first check for pressure failed (Gray)
During tube filling, first check for pressure failed (Gray)
Second check of ink pressure for color failed (Gray)
Second check of ink pressure for color failed (Gray)
Printhead spit test temperature for color failed (Gray)
Printhead spit test temperature for color failed (Gray)
During tube filling, first check for pressure failed (Matte Black)
During tube filling, first check for pressure failed (Matte Black)
Second check of ink pressure for color failed (Matte Black)
Second check of ink pressure for color failed (Matte Black)
Printhead spit test temperature for color failed (Matte Black)
Printhead spit test temperature for color failed (Matte Black)
During tube filling, first check for pressure failed (Cyan)
During tube filling, first check for pressure failed (Cyan)
Second check of ink pressure for color failed (Cyan)
Second check of ink pressure for color failed (Cyan)
Printhead spit test temperature for color failed (Cyan)
Printhead spit test temperature for color failed (Cyan)
During tube filling, first check for pressure failed (Magenta)
During tube filling, first check for pressure failed (Magenta)
Second check of ink pressure for color failed (Magenta)
Second check of ink pressure for color failed (Magenta)
Printhead spit test temperature for color failed (Magenta)
Printhead spit test temperature for color failed (Magenta)
During tube filling, first check for pressure failed (Yellow)
During tube filling, first check for pressure failed (Yellow)
Second check of ink pressure for color failed (Yellow)
Second check of ink pressure for color failed (Yellow)
Printhead spit test temperature for color failed (Yellow)
Printhead spit test temperature for color failed (Yellow)
Carriage – Line sensor connector/cable presence
Line sensor cannot be detected
Line sensor cannot be calibrated
Line sensor cannot be calibrated
Carriage – Line sensor distance check failure
Line sensor has a non valid calibration values
Carriage – Line sensor NVM issue
Carriage – Line sensor NVM issue
Encoder Strip Failure
Encoder Strip Failure
FW – SYSMGR-BABYSIT baby sit threat lost
Process being babysitted died
FW – SYSMGR-BABYSIT process lost
Process being babysitted died
FW – FSM-FSM transition not found
FSM - Transition not found
FW – (EH-CIO) connectivity JDI failure after cold reset
Connectivity IO reset
FW – (EH-CIO) connectivity heart beat stop / process lost
Connectivity process lost
FW – EH-PDL timeout
PDL I/O timeout
FW-EH-PDL out of memory – No memory to start PDL
No memory to start PDL
FW – EH-PDL fil locked/protected for printing
PDF is locked for printing
FW – EH-PDL disk full
Out of disk space
FW – EH-PDL PS fonts missing
PS fonts missing
FW – EH-PDL unexpended end of job
PDL – Unexpected end of job
Out of virtual memory
Out of virtual memory
FW – EH-PDL parse error
PDL parse error
FW – EH-VPM Raster configur failed / JPEG library error
JPEG library error or RasterConƭgure failed or Image swath
Make Directory or Open directory or Close/Write directory
Make Directory or Open directory or Close/Write directory
FW – EH-JS Generic issue
CDS object not found
EH-PM File format issue/not supported PDL
Unsupported PDL
FW – Unable to connect to FP / FP connection lost
Unable to connect to front panel or Control panel connection lost
Tupperware error MORE_THAN_ONE_TUPPERWARE_IN_USB_ROOT
Tupperware error MORE_THAN_ONE_TUPPERWARE_IN_USB_ROOT
Tupperware error INCORRECT_TUPPERWARE.
Tupperware error INCORRECT_TUPPERWARE.
More than one Tupperware in USB root
More than one Tupperware in USB root
Incorrect Tupperware in USB root
Incorrect Tupperware in USB root
FW – General FW/HW mismatch
Firmware/hardware mismatch
Detected a timeout to perform any process related to firmware
Detected a timeout to perform any process related to firmware
Printer has not been able to read/get a value, partition issue
Printer has not been able to read/get a value, partition issue
Firmware update needed
Firmware update needed
Detected an issue with the auto-diagnostic test execution
Detected an issue with the auto-diagnostic test execution
Communicaion with Engine PCA Failed
HCI queue does not end after 2 seconds.
Main PCA hardware failure
Problem with the engine PCA
Formatter Board Failure
This error indicates a problem with the formatter board, which is the main logic board of the printer. It controls all printer functions and communication.
Formatter Board Failure
This error indicates a problem with the formatter board, which is the main control unit of the printer. It often suggests a hardware malfunction that prevents the printer from booting or operating correctly.
Carriage Assembly Failure
The printer has detected a critical issue with the carriage assembly, which holds and moves the printheads. This error prevents the carriage from moving correctly and thus stops all printing operations.
Error in the Engine PCA
NVM backup: not found, read, write or read back error.
PrintMech PCA hardware failure
Error in the engine PCA
Failure Communicating with an Ink Supply
PrintMech PCA fault or NVM backup failure.
ISS Top PCA communication failure
Problem with the backup NVM
Problem with the PrintMech PCA.
Problem with the PrintMech PCA.
ISS Bottom PCA communication failure
ISS Bottom PCA communication failure
Communication error between Engine PCA & Formatter
Communication error between Engine PCA & Formatter
System Error: Main PCA Malfunction
This error indicates a problem with the printer's main board (PCA - Printed Circuit Assembly). It's a critical hardware failure that prevents the printer from operating.
Multi-Sheet Tray presence not detected
Multi-Sheet Tray presence not detected
Problem with Carriage PCA
Encoder seems to be wrong.
Carriage PCA Communication failure
Carriage PCA Communication failure
Carriage Assembly Failure
This error indicates a problem with the carriage assembly, which holds the printheads and moves across the paper. It suggests the carriage motor, encoder strip, or belt might be faulty, preventing proper movement.
Problem with the Carriage PCA.
Problem with the Carriage PCA.
System Error: Carriage PCA Malfunction
This error indicates a problem with the carriage assembly's printed circuit board. This board controls the printheads and their communication with the main PCA.
Problem with Power Suppy Unit
Problem with Power Supply Unit.
Batter of Real Time clock ran down
Batter of Real Time clock ran down
Power Supply Unit (PSU) Failure
Problem with the power supply unit
Problem with the E-Box cooling fans
Problem with the E-Box cooling fans
System Error: Power Supply Unit (PSU) Malfunction
This error indicates a problem with the printer's power supply unit. The printer is not receiving stable or correct power, preventing it from functioning.
Front Panel Failure
This error indicates a communication problem with the front panel display or its associated electronics. The printer may not respond to button presses or display garbled information.
System Error: Hard Disk Drive (HDD) Malfunction
This error indicates a problem with the printer's internal hard disk drive. The HDD is used for job storage, processing, and firmware functions.
Bootloader Corruption Detected
The printer's bootloader, essential for starting the operating system, has been corrupted. This prevents the printer from booting up and makes it inoperable.
BIOS Checksum Error
The printer's Basic Input/Output System (BIOS) has failed its internal checksum verification. This indicates a critical corruption of the fundamental software required for printer startup.
CPU Fan is stopped or burnt.
CPU Fan is stopped or burnt
Problems with the formatter FAN
Problems with the formatter FAN
Hard Disk Drive (HDD) Failure
Formatter communication failure with ISS
Main memory size failure.
Main memory size failure.
BIOS data corrupted in formatter
BIOS data corrupted in formatter
BIOS should be updated (advisory)
BIOS should be updated (advisory)
Synchronization problems between control panel and formatter
Synchronization problems between control panel and formatter
Failure reading/writing NVM in Hard Disk
Main NVM failure - not detected, read/write failed
Media Sensor Error
The printer's media sensor, which detects the presence and type of paper, has encountered an issue. This can prevent the printer from loading media, determining media size, or printing correctly.
Main NVM communication failure
Problems with NVM in hard disk
Main NVM failure - not detected, read/write failed
Main NVM failure - not detected, read/write failed
Problems with NVM in hard disk
Problems with NVM in hard disk
NVM main: not detected, read, write or read back error
NVM main: not detected, read, write or read back error
Hard disk cannot be unlocked
Hard disk cannot be unlocked
Hard disk is corrupted
Hard disk is corrupted
Front Panel Communication Error
The printer's main board is unable to communicate with the front panel display. This prevents user interaction, status updates, and control over printer functions, rendering the printer inoperable.
DelSol3 ASIC not found or not responding
DelSol3 ASIC not found or not responding
USB Cable not connected
USB Cable not connected
USB Hub not found
USB Hub not found
USB Scanner connected to incorrect port
USB Scanner connected to incorrect port
Touch Panel Calibration Failure
The touch panel on your printer's display is not responding correctly or has lost its calibration. This can lead to inaccurate touch input or an unresponsive screen, making it difficult to operate the printer. A recalibration attempt is necessary.
UI Freeze / Display Lock-up
The printer's user interface (UI) has become unresponsive or frozen. This prevents any interaction with the printer's functions via the control panel. This can be caused by a software glitch, memory issue, or a temporary firmware hang.
Firmware Update Failure - Signature Mismatch
The printer encountered an error during a firmware update, indicating a signature mismatch or corrupted firmware package. This prevents the printer from booting correctly or completing the update process.
Fan PSU driver burnt.
Fan PSU driver burnt.
Interconnect Board or Power Cable has failed
Interconnect Board or Power Cable has failed
Problem with the Front Panel.
Problem with the Front Panel.
Touch Control Panel USB Cable Fails
Touch Control Panel USB Cable Fails
Front Panel Failure
Communication lost between front panel and formatter
BIOS/Bootloader Corruption Detected
A front panel icon does not work (advisory)
Firmware Verification Failed - Corrupt Image
Problems detected in the front panel Hardware
Formatter Board Failure
Communication lost between front panel and printer
Firmware Upgrade Failure - Corrupt Package
The printer encountered an error during a firmware update process. This usually indicates that the firmware package was corrupted, incomplete, or incompatible with the printer's hardware, preventing a successful installation.
BIOS Checksum Error / Boot Failure
The printer's Basic Input/Output System (BIOS) has detected a checksum error, indicating potential corruption in its boot-up instructions. This prevents the printer from starting up correctly and can lead to a complete system failure.
System Error: Front Panel Malfunction
This error indicates a problem with the printer's front panel display or its connection. The printer may still function, but user interaction is limited.
Silent Error
Silent Error
Power Supply Unit (PSU) Error
Media jam in Scanner
Scanner Motor is failing
Scanner Motor is failing
Front Panel Touchscreen Calibration Error
Scanner not calibrated
CIS A Element is failing
CIS A Element is Failing
Front Panel Communication Error
File I/O Error
CIS B Element is failing
CIS B Element is failing
Contex Library Failed to load
Library failed to load.
CIS C Element is failing
CIS C Element is failing
CIS C Element is failing
CIS D Element is failing
CIS E Element is failing
CIS E Element is failing
Power Cable of scanner is failing
Power cable of the Scanner is failing
USB Cable of Scanner is failing
USB cable of the Scanner is failing
Hard Disk Drive (HDD) Error
This error indicates a problem with the printer's internal Hard Disk Drive (HDD). The HDD is used to store print jobs, firmware, and system logs. A failure can prevent the printer from booting, processing jobs, or even storing calibration data. This is a critical hardware failure.
Scanner is in SAFE MODE
Scanner is in SAFE MODE
Scanner SCU is failing
Scanner Controller Board (SCU) is failing
Carriage homing problem
Carriage homing problem
Line sensor failureOther
Line sensor failureOther
Printhead Missing/Not Installed
This error indicates that a printhead is either missing from its slot or was not properly installed. The printer cannot detect the presence of a printhead.
Printhead Not Calibrated
This error indicates that a newly installed printhead has not been calibrated, or a previous calibration failed. This can lead to print quality issues.
Printhead Life Expired
This error indicates that one or more printheads have reached the end of their estimated useful life. While they may still function, print quality is likely to degrade.
Memory Error
This error indicates a problem with the printer's internal memory (RAM). This can prevent the printer from booting up or processing print jobs correctly.
Printhead Blocked/Clogged
This error indicates that one or more printheads are severely clogged or blocked, preventing ink from being ejected properly. This leads to missing colors or poor print quality.
Ink System Prime Failure
This error indicates that the printer failed to prime the ink system, meaning it could not successfully draw ink from the cartridges to the printheads. This often points to air in the lines or a pump issue.
Ink System Pressure Failure
This error indicates an issue with the ink system's pressure regulation. It could be due to a leak, a faulty pump, or a sensor problem, preventing proper ink delivery.
Ink Supply Station Failure
This error indicates a general failure of the Ink Supply Station (ISS), which manages ink delivery from cartridges to printheads. It could be a pump, sensor, or valve issue.
Ink Maintenance Cartridge Full/Missing
This error indicates that the ink maintenance cartridge (waste ink tank) is full or missing. The printer cannot operate until it is replaced or properly installed.
Ink System Error: Printhead Failure (General)
This error indicates a general failure of one or more printheads. The printer cannot communicate with or use the printheads, preventing printing.
Ink System Error: Ink Supply Station Malfunction
This error indicates a problem with the ink supply station, which delivers ink from the cartridges to the printheads. The printer cannot supply ink.
Printhead Failure (Specific Color)
This error indicates a specific printhead is failing or not communicating properly. The '0xXXXXXXX' portion of the code usually identifies the problematic color or printhead slot.
Ink System Error: Ink Cartridge Failure
This error indicates a problem with one or more ink cartridges. The printer cannot detect or use the cartridge.
Ink System Error: Ink Level Sensor Malfunction
This error indicates a problem with the ink level sensor for one or more cartridges. The printer cannot accurately determine ink levels.
Ink System Pressure Error
This error indicates an issue with the ink pressure within the printer's ink delivery system. This can lead to poor print quality or prevent printing altogether.
Ink System Priming Failure
This error occurs when the printer fails to successfully prime the ink system, meaning it cannot draw ink from the cartridges to the printheads. This prevents printing.
Ink Cartridge Not Detected (Specific Color)
This error indicates that a specific ink cartridge is not detected or is not properly installed. The '0xXXXXXXX' portion of the code identifies the problematic color or slot.
Ink System Leak Detected
This error indicates that the printer has detected an ink leak within the ink delivery system. This is a critical issue that can damage internal components.
Ink System Air Detection
This error indicates that the printer has detected air within the ink delivery system. Air in the ink lines can prevent proper ink flow and cause print quality issues.
Printhead Overheating
This error indicates that one or more printheads are overheating. This can be caused by a faulty printhead, insufficient ink flow, or a problem with the printer's cooling system.
Printhead Not Detected
This error indicates that the printer cannot detect one or more printheads. This is often due to improper installation, dirty contacts, or a faulty printhead.
Printhead Voltage Error
This error indicates an issue with the voltage supplied to the printheads. Incorrect voltage can damage printheads or prevent them from firing properly.
Printhead Temperature Sensor Error
This error indicates a problem with the temperature sensor on one or more printheads. The printer cannot accurately monitor the printhead temperature, which is crucial for proper operation.
Ink System Calibration Failure
This error indicates that the printer failed to successfully complete an ink system calibration. This can lead to inaccurate color reproduction or print quality issues.
Ink Cartridge Type Mismatch
This error indicates that an incorrect type of ink cartridge has been installed in the printer. The printer requires specific HP ink cartridges for proper operation.
Ink Cartridge Expired
This error indicates that one or more installed ink cartridges have passed their expiration date. While the printer may allow continued printing, print quality might be affected.
Ink Cartridge Low/Empty
This error indicates that one or more ink cartridges are low on ink or empty. The printer will prompt you to replace them to continue printing.
Ink System Initialization Failure
This error indicates that the printer failed to properly initialize its ink delivery system during startup. This prevents the printer from becoming ready to print.
Ink System De-priming Failure
This error occurs when the printer fails to successfully de-prime the ink system, which is a process to remove ink from the printheads or tubes, often before service or shipping. This can lead to ink leaks.
Ink System Valve Failure
This error indicates a problem with one of the ink system valves, which control the flow of ink. A faulty valve can cause ink flow issues or leaks.
Ink System Sensor Failure
This error indicates a problem with an ink system sensor, which monitors ink levels, pressure, or temperature. A faulty sensor can lead to inaccurate readings and printer malfunctions.
Ink System Motor Failure
This error indicates a problem with a motor within the ink delivery system, such as an ink pump motor. This prevents proper ink flow and system operation.
Ink System General Error
This is a general error indicating an unspecified problem within the ink delivery system. It suggests a component is not functioning as expected, preventing proper ink management.
Ink System Fan Failure
This error indicates a problem with a fan responsible for cooling components within the ink delivery system. Insufficient cooling can lead to overheating and damage.
Ink System Power Supply Error
This error indicates a critical problem with the power supply specifically for the ink delivery system. This prevents the ink system from receiving power and operating.
Internal Heater Failure
This error indicates a problem with an internal heater element, such as a pre-heater or post-heater. These heaters are crucial for preparing media and drying ink.
Calibration System Failure
This error indicates a problem with the printer's internal calibration system. This can prevent accurate printhead alignment, color calibration, or media advance calibration.
Take-Up Reel System Failure
This error indicates a problem with the optional take-up reel system, which collects printed output. It may be jammed, disconnected, or malfunctioning.
Ink Cartridge Authentication Failure
This error indicates that an ink cartridge cannot be authenticated by the printer. This can be due to a non-HP cartridge, a faulty cartridge chip, or an authentication system issue.
Carriage Error: Carriage System Failure
This is a general critical error indicating a failure within the entire carriage system. The carriage cannot move or operate correctly.
Paper Handling Error: Media Advance System Failure
This error indicates a critical failure in the paper advance system. The printer cannot load or move paper correctly, preventing printing.
Service Error: Internal Communication Error
This error indicates a general problem with internal communication between the printer's components. This prevents the printer from functioning.
Service Error: System Fan Malfunction
This error indicates a problem with a general system cooling fan. Overheating could occur, leading to performance issues or damage.
Service Error: Environmental Sensor Malfunction
This error indicates a problem with an internal environmental sensor (e.g., temperature, humidity). The printer may not be able to operate optimally or safely.
Service Error: Internal Memory (RAM) Failure
This error indicates a problem with the printer's internal memory (RAM). The printer cannot process jobs or may fail to boot.
Service Error: Real-Time Clock (RTC) Failure
This error indicates a problem with the printer's internal real-time clock. This might affect logging or time-sensitive functions, but usually not printing.
Service Error: EEPROM Configuration Error
This error indicates a problem with the printer's non-volatile memory (EEPROM) where configuration data is stored. This can lead to incorrect settings or boot failures.
System Error: Internal Power Failure
This error indicates a general internal power failure within the printer, potentially affecting multiple components. The printer cannot power on or operate.
System Error: Overheating Detected
This error indicates that the printer has detected an internal temperature exceeding safe operating limits. This can cause damage if not addressed.
Connectivity Error: Network Card Malfunction
This error indicates a problem with the printer's network interface card (NIC). The printer cannot connect to the network.
Connectivity Error: USB Port Malfunction
This error indicates a problem with one of the printer's USB ports. Devices connected to this port may not be recognized.
Connectivity Error: Wireless Module Malfunction
This error indicates a problem with the printer's wireless communication module. The printer cannot connect to a wireless network.
System Error: ASIC Failure
This error indicates a failure of an Application-Specific Integrated Circuit (ASIC) on the Main PCA. This is a critical hardware failure.
Service Error: General Internal Hardware Failure
This is a general critical hardware failure that cannot be specifically identified. It indicates a major problem with an internal component.
Service Error: Firmware Corruption (Unspecified)
This error indicates a general corruption of the printer's firmware. The printer cannot boot or operate correctly.
Service Error: Internal Sensor Failure (Unspecified)
This error indicates a problem with an unspecified internal sensor. The printer may not be able to perform certain functions accurately.
Service Error: Motor Driver Failure
This error indicates a failure of a motor driver circuit, preventing one or more motors from operating. This is a critical hardware failure.
Service Error: Data Bus Error
This error indicates a problem with the internal data communication pathways (bus) between major components. This is a critical system failure.
Service Error: Power-On Self-Test (POST) Failure
This error indicates that the printer failed its initial power-on self-test. A critical component is not functioning, preventing the printer from booting.
Service Error: Non-Volatile Memory (NVM) Failure
This error indicates a problem with the printer's non-volatile memory, which stores critical settings and calibration data. The printer may lose settings or fail to boot.
Service Error: Internal Communication Timeout
This error indicates that the printer's components are failing to communicate with each other within expected timeframes. This can lead to system freezes or failures.
Service Error: Watchdog Timer Reset
This error indicates that the printer's internal watchdog timer has reset the system due to an unrecoverable software or hardware fault. The printer has crashed.
Service Error: Component Initialization Failure
This error indicates that a specific internal component failed to initialize during startup. The printer cannot function correctly.
Service Error: Critical System Resource Exhaustion
This error indicates that the printer has run out of critical system resources (e.g., memory, processing power) to perform its tasks. This can lead to crashes.
The battery of the real-time clock has expired; contact HP Support.
The battery of the real-time clock has expired; contact HP Support.
Boot Loader Corruption
The printer's boot loader, the critical software that initiates the operating system, is corrupted or missing. This prevents the printer from starting up successfully. The printer will be stuck in a non-bootable state.
Touch Panel Communication Error
The printer's main control board (formatter) is unable to communicate effectively with the touch panel display. This results in an unresponsive or blank screen, preventing user interaction.
PageWide XL Printhead Module Overheat
A printhead module in the PageWide XL printer has exceeded its safe operating temperature. This can lead to printhead damage and print quality issues.
UI Display Backlight Failure
The backlight for the printer's touch panel display has failed, resulting in a dark or unreadable screen, even though the printer may still be operational.
Printer has not been able to detect Media Feed motor presence
Printer has not been able to detect Media Feed motor presence
Not been able to detect the CIS Y sensor presence (Y=A)
Not been able to detect the CIS Y sensor presence (Y=A)
Not been able to detect the CIS Y sensor presence (Y=B)
Not been able to detect the CIS Y sensor presence (Y=B)
Not been able to detect the CIS Y sensor presence (Y=C)
Not been able to detect the CIS Y sensor presence (Y=C)
Not been able to detect the CIS Y sensor presence (Y=D)
Not been able to detect the CIS Y sensor presence (Y=D)
Not been able to detect the CIS Y sensor presence (Y=E)
Not been able to detect the CIS Y sensor presence (Y=E)
Power cable from the Scanner Controller Board not connected
Power cable from the Scanner Controller Board not connected
Data cable from the Scanner Controller Board not connected
Data cable from the Scanner Controller Board not connected
Not been able to detect the Scanner Controller board presence
Not been able to detect the Scanner Controller board presence
Failed to load scanner library
Failed to load scanner library
Firmware version mismatch
Firmware version mismatch
Library version missmatch
Library version missmatch
Firmware upgrade failed
Firmware upgrade failed
Scanner never calibrated or calibration values not found
Scanner never calibrated or calibration values not found
Firmware restart failed
Firmware restart failed
Firmware upgrade needed /failed
Firmware upgrade needed /failed
Scanner is in SAFE MODE
Scanner is in SAFE MODE
Trailing Cable does not seem detected
Trailing Cable does not seem to be detected.
Trailing Cable does not seem to be connected
Trailing cable does not seem to be detected
Ink System Error: Trailing Cable Malfunction
This error indicates a problem with the trailing cable that connects the carriage assembly to the main PCA. This cable transmits data and power to the printheads.
Ink System Error: Carriage Latch Sensor Malfunction
This error indicates that the printer cannot detect the correct state of the carriage latch, which secures the printheads. This can prevent printing.
Ink System Error: Printhead not detected or faulty
This error means the printer cannot detect one or more printheads, or a detected printhead is faulty. This prevents printing.
Carriage & PC Main doesn't detect pens
Carriage & PCA Main doesn’t detect pens.
The ISS cable may be not properly connected or malfunctioning.
The ISS cable may be not properly connected or malfunctioning.
Multi-Sheet Tray presence not detected Other potential parts associated: MPCA
Multi-Sheet Tray presence not detected Other potential parts associated: MPCA
Harness of PCA Main to Printmech not connecting
Harness of PCA Main to Printmech not connecting
PrintMech to Interconnect Power cable not connected
PrintMech to Interconnect Power cable not connected
Ink Supply Station Error
This error indicates a problem with the ink supply station, which manages the flow of ink from the cartridges to the printheads. It can be due to a faulty pump, sensor, or a blockage within the ink delivery system.
PrintMech to Interconnect Data 2 cable not connected
PrintMech to Interconnect Data 2 cable not connected
Main PCA to PrintMech Blue 2 cable not connected
Main PCA to PrintMech Blue 2 cable not connected
Ink System Pressure Sensor Failure
The printer's internal ink pressure sensor has detected an anomaly or failed to report correctly. This sensor is crucial for maintaining consistent ink flow to the printheads, and its malfunction can lead to significant print quality issues or prevent printing entirely.
Q5669-60605
Q5669-60605
Failure moving Service Station
Fail moving Service Station.
Service station error. There may be a paper or carriage jam. Check and clear the paper path if necessary and restart the printer.
Service station error. There may be a paper or carriage jam. Check and clear the paper path if necessary and restart the printer.
Service Station motor direction test failure Other potential parts associated: Print Bundle PCA
Service Station motor direction test failure Other potential parts associated: Print Bundle PCA
Service Station assy Electrical warm Other potential parts associated: Print Bundle PCA
Service Station assy Electrical warm Other potential parts associated: Print Bundle PCA
Prime pump air leakage Other potential parts associated:
Prime pump air leakage Other potential parts associated:
Service Station electrical current limit
Service Station electrical current limit
Failure moving the Primer Motor of the Service Station
service Station servo shutdown
Carriage Error: Service Station Malfunction
This error indicates a problem with the service station, which cleans and caps the printheads. The carriage cannot move freely or the service station is stuck.
Scanner Calibration Error
The scanner calibration has failed or is out of specification.
Service station jam
Problem with the Service Station motor
Fail moving Service Station
Fail moving Service Station
Failure moving service station
Failure moving service station
Problem with Service Station
Problem with Service Station
Primer Error, Primer motor, Servo Shutdown, Servo Fault
Primer Error, Primer motor, Servo Shutdown, Servo Fault
Left Ink Supply Station error, module 0.
ISS Left BPS0 error.(Supplies 0, 1, 2) (Module 0 left).
Service-station-side ink supply station error
Service-station-side ink supply station error
Left Ink Supply Station error, module 1
ISS Left BPS1 error.(Supplies 3, 4, 5)(Module1 middle right).
Front-panel-side ink supply station error
Front-panel-side ink supply station error
Carriage Error: Scan-Axis Motor Malfunction
This error indicates a problem with the motor that moves the print carriage back and forth. The carriage cannot move, preventing any printing.
ISS Right BPS0 error.(Supplies 0, 1, 2)(Module 2 far right).
ISS Right BPS0 error.(Supplies 0, 1, 2)(Module 2 far right).
Carriage Error: Encoder Strip Malfunction
Air Pressurization System failure
Ink Setup failure
Ink Setup failure ( Ink Delivery System Tubes purge failed).
Formatter Board Fan Failure
The cooling fan for the formatter board is not operating correctly. This can lead to overheating of critical electronic components, potentially causing system instability, random errors, or permanent damage if not resolved.
Ink Supply Tubes purge failure
Ink Supply Tubes purge failure
ISS Top to ISS Bottom cable does not seem to be connected
ISS Top to ISS Bottom cable does not seem to be connected
Printhead Carriage Lock Error
Error detected in ink tube system
An error occurred and the printhead start-up failed. Contact HP. Error code: 0x00241000.
An error occurred and the printhead start-up failed. Contact HP. Error code: 0x00241000.
PrintMech to ISS Top cable does not seem to be connected
PrintMech to ISS Top cable does not seem to be connected
The printhead has failed due to used cartridges installed during the startup process, and must be replaced.
The printhead has failed due to used cartridges installed during the startup process, and must be replaced.
Service Station Malfunction
This error indicates a problem with the service station, the assembly responsible for cleaning printheads, capping them when idle, and purging ink. A malfunction here can lead to print quality issues, ink spills, or prevent the carriage from moving.
Printhead Alignment Sensor Error
Ink supply error found during IDS diagnostic test (advisory)
Order of Ink Supplies incorrect
Order of Ink Supplies incorrect
Bad contact detected in ISS slot 1 floater
Bad contact detected in ISS slot 1 floater
A Wrong ink cartridge detected
A Wrong ink cartridge detected
Bad contact detected in ISS slot 2 floater
Bad contact detected in ISS slot 2 floater
Ink Supply Station Ink Cartridge (K)
Ink Supply Station Ink Cartridge (K)
Ink Supply Station Ink Cartridge (K)
Ink Supply Station Ink Cartridge (K)
Ink Supply Station Ink Cartridge (K)
Ink Supply Station Ink Cartridge (K)
Ink Supply Station Ink Cartridge (K)
Ink Supply Station Ink Cartridge (K)
Ink Supply Station Ink Cartridge (K)
Ink Supply Station Ink Cartridge (K)
Ink Supply Station Ink Cartridge (K)
Ink Supply Station Ink Cartridge (K)
Ink Supply Station Ink Cartridge (K)
Ink Supply Station Ink Cartridge (K)
Ink Supply Station Ink Cartridge (K)
Ink Supply Station Ink Cartridge (K)
Ink Supply Station Ink Cartridge (K)
Ink Supply Station Ink Cartridge (K)
Ink Supply Station Ink Cartridge (K)
Ink Supply Station Ink Cartridge (K)
Ink Supply Station Ink Cartridge (C)
Ink Supply Station Ink Cartridge (C)
Ink Supply Station Ink Cartridge (C)
Ink Supply Station Ink Cartridge (C)
Ink Supply Station Ink Cartridge (C)
Ink Supply Station Ink Cartridge (C)
Ink Supply Station Ink Cartridge (C)
Ink Supply Station Ink Cartridge (C)
Ink Supply Station Ink Cartridge (C)
Ink Supply Station Ink Cartridge (C)
Ink Supply Station Ink Cartridge (C)
Ink Supply Station Ink Cartridge (C)
Ink Supply Station Ink Cartridge (C)
Ink Supply Station Ink Cartridge (C)
Ink Supply Station Ink Cartridge (C)
Ink Supply Station Ink Cartridge (C)
Ink Supply Station Ink Cartridge (C)
Ink Supply Station Ink Cartridge (C)
Ink Supply Station Ink Cartridge (C)
Ink Supply Station Ink Cartridge (C)
Ink Supply Station Ink Cartridge (M)
Ink Supply Station Ink Cartridge (M)
Ink Supply Station Ink Cartridge (M)
Ink Supply Station Ink Cartridge (M)
Ink Supply Station Ink Cartridge (M)
Ink Supply Station Ink Cartridge (M)
Ink Supply Station Ink Cartridge (M)
Ink Supply Station Ink Cartridge (M)
Ink Supply Station Ink Cartridge (M)
Ink Supply Station Ink Cartridge (M)
Ink Supply Station Ink Cartridge (M)
Ink Supply Station Ink Cartridge (M)
27.00. Printhead
27.00. Printhead
Ink Supply Station Ink Cartridge (M)
Ink Supply Station Ink Cartridge (M)
Ink Supply Station Ink Cartridge (M)
Ink Supply Station Ink Cartridge (M)
Ink Supply Station Ink Cartridge (M)
Ink Supply Station Ink Cartridge (M)
Ink Supply Station Ink Cartridge (Y)
Ink Supply Station Ink Cartridge (Y)
Ink Supply Station Ink Cartridge (Y)
Ink Supply Station Ink Cartridge (Y)
Ink Supply Station Ink Cartridge (Y)
Ink Supply Station Ink Cartridge (Y)
Ink Supply Station Ink Cartridge (Y)
Ink Supply Station Ink Cartridge (Y)
Ink Supply Station Ink Cartridge (Y)
Ink Supply Station Ink Cartridge (Y)
Ink Supply Station Ink Cartridge (Y)
Ink Supply Station Ink Cartridge (Y)
Ink Supply Station Ink Cartridge (Y)
Ink Supply Station Ink Cartridge (Y)
Ink Supply Station Ink Cartridge (Y)
Ink Supply Station Ink Cartridge (Y)
Ink Supply Station Ink Cartridge (Y)
Ink Supply Station Ink Cartridge (Y)
Ink Supply Station Ink Cartridge (Y)
Ink Supply Station Ink Cartridge (Y)
Bad contact detected in ISS slot 3 floater
Bad contact detected in ISS slot 3 floater
Bad contact detected in ISS slot 4 floater
Bad contact detected in ISS slot 4 floater
Bad contact detected in ISS slot 5 floater
Bad contact detected in ISS slot 5 floater
Bad contact detected in ISS slot 6 floater
Bad contact detected in ISS slot 6 floater
Bad contact detected in ISS slot 7 floater
Bad contact detected in ISS slot 7 floater
Order of Ink Supplies incorrect.
Order of Ink Supplies incorrect.
An Error has occurred in Printhead detection
An error has occurred in Printhead detection.
The printhead appears to be missing, incorrectly installed or incompatible.
The printhead appears to be missing, incorrectly installed or incompatible.
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
Printhead Printhead
The printhead appears to be missing, incorrectly installed or incompatible.
The printhead appears to be missing, incorrectly installed or incompatible.
[This is a PH status change, not an error. Consequently, user won't see this as a message in front panel]
[This is a PH status change, not an error. Consequently, user won't see this as a message in front panel]
[This is a PH status change, not an error. Consequently, user won't see this as a message in front panel]
[This is a PH status change, not an error. Consequently, user won't see this as a message in front panel]
[This is a PH status change, not an error. Consequently, user won't see this as a message in front panel]
[This is a PH status change, not an error. Consequently, user won't see this as a message in front panel]
[This is a PH status change, not an error. Consequently, user won't see this as a message in front panel]
[This is a PH status change, not an error. Consequently, user won't see this as a message in front panel]
[This is a PH status change, not an error. Consequently, user won't see this as a message in front panel]
[This is a PH status change, not an error. Consequently, user won't see this as a message in front panel]
[This is a PH status change, not an error. Consequently, user won't see this as a message in front panel]
[This is a PH status change, not an error. Consequently, user won't see this as a message in front panel]
[This is a PH status change, not an error. Consequently, user won't see this as a message in front panel]
[This is a PH status change, not an error. Consequently, user won't see this as a message in front panel]
Printhead Printhead
Printhead Printhead
Too many nozzeles out detected
Too many nozzeles out detected
Calibration failed poor Magenta/Yellow Printhead in slot 1
Calibration failed poor Magenta/Yellow Printhead in slot 1
Calibration failed poor Magenta/Yellow Printhead in slot 2
Calibration failed poor Magenta/Yellow Printhead in slot 2
Calibration failed poor performance of the Lt Cyan/Lt Magenta
Calibration failed poor performance of the Lt Cyan/Lt Magenta
Calibration failed poor performance of the Lt Cyan/Lt Magenta
Calibration failed poor performance of the Lt Cyan/Lt Magenta
Calibration failed poor performance of the PK/LT Gray Slot 5
Calibration failed poor performance of the PK/LT Gray Slot 5
Calibration failed poor performance of the PK/LT Gray Slot 6
Calibration failed poor performance of the PK/LT Gray Slot 6
Calibration failed poor performance of the MK/Red Gray Slot 7
Calibration failed poor performance of the MK/Red Gray Slot 7
Calibration failed poor performance of the MK/Red Gray Slot 8
Calibration failed poor performance of the MK/Red Gray Slot 8
Magenta/Yellow Printhead in slot 1 is deteriorating
Magenta/Yellow Printhead in slot 1 is deteriorating
Magenta/Yellow Printhead in slot 1 is at end of useful life
Magenta/Yellow Printhead in slot 1 is at end of useful life
Magenta/Yellow Printhead in slot 2 is deteriorating
Magenta/Yellow Printhead in slot 2 is deteriorating
Magenta/Yellow Printhead in slot 2 is at end of useful life
Magenta/Yellow Printhead in slot 2 is at end of useful life
Light Cyan/Light Magenta Printhead in slot 3 is deteriorating
Light Cyan/Light Magenta Printhead in slot 3 is deteriorating
Light Cyan/Light Magenta Printhead in slot 3 is at end of useful life
Light Cyan/Light Magenta Printhead in slot 3 is at end of useful life
Light Cyan/Light Magenta Printhead in slot 3 is deteriorating
Light Cyan/Light Magenta Printhead in slot 3 is deteriorating
Light Cyan/Light Magenta Printhead in slot 3 is at end of useful life
Light Cyan/Light Magenta Printhead in slot 3 is at end of useful life
Photo Black/Light Gray Printhead in slot 5 is deteriorating
Photo Black/Light Gray Printhead in slot 5 is deteriorating
Photo Black/Light Gray Printhead in slot 5 is at end of useful life
Photo Black/Light Gray Printhead in slot 5 is at end of useful life
Photo Black/Light Gray Printhead in slot 6 is deteriorating
Photo Black/Light Gray Printhead in slot 6 is deteriorating
Photo Black/Light Gray Printhead in slot 6 is at end of useful life
Photo Black/Light Gray Printhead in slot 6 is at end of useful life
Matte Black/Red Printhead in slot 7 is deteriorating
Matte Black/Red Printhead in slot 7 is deteriorating
Matte Black/Red Printhead in slot 7 is at end of useful life
Matte Black/Red Printhead in slot 7 is at end of useful life
Matte Black/Red Printhead in slot 8 is deteriorating
Matte Black/Red Printhead in slot 8 is deteriorating
Matte Black/Red Printhead in slot 8 is at end of useful life
Matte Black/Red Printhead in slot 8 is at end of useful life
Maintenance Cartridge almost full
Maintenance Cartridge almost full
Maintenance Cartridge not inserted correctly
Maintenance Cartridge not inserted correctly
Ink Absorber almost full
Ink Absorber almost full
An error has occurred in Printhead detection.
An error has occurred in Printhead detection.
An error has been detected with the cutter.
An error has been detected with the cutter.
Service Station Malfunction
This error indicates a problem with the service station assembly, which is responsible for printhead cleaning, capping, and spitting. A faulty service station can lead to print quality issues or prevent the printer from operating.
Take-up Reel (TUR) communication failure
Take-up Reel (TUR) communication failure
Take-up Reel (TUR) paper jam
Take-up Reel (TUR) paper jam
Take-up Reel (TUR) disabled because paper was removed
Take-up Reel (TUR) disabled because paper was removed
Take-up Reel not detected or disconnected when printer off
Take-up Reel not detected or disconnected when printer off
Duplexer communication error
Duplexer communication error
Duplexer paper incorrect lateral edge position
Duplexer paper incorrect lateral edge position
Duplexer unable to detect paper
Duplexer unable to detect paper
Duplexer not ready for printing
Duplexer not ready for printing
Duplexer internal error
Duplexer internal error
An error has been detected with the Media Output Tray.
An error has been detected with the Media Output Tray.
Roll 1 Switch Failed, Roll 1 unloaded
Roll 1 Switch Failed, Roll 1 unloaded
Roll 2 switch fialed, toll 2 has been unloaded
Roll 2 switch fialed, toll 2 has been unloaded
Printer Bundle Board communication failure or malfunction Other potential parts associated: Bundle FFC, Main PCA
Printer Bundle Board communication failure or malfunction Other potential parts associated: Bundle FFC, Main PCA
Electrical Fault or current limit in Media-Axix Motor
Electrical fault or current limit in Media-Axis Motor.
Unable to move Paper Servo or no feedback received. Other potential parts associated: Feed Encoder Sensor PCA, Feed Index Sensor PCA, Feed Encoder Disk
Unable to move Paper Servo or no feedback received. Other potential parts associated: Feed Encoder Sensor PCA, Feed Index Sensor PCA, Feed Encoder Disk
Paper Axis Motor Failure
This error indicates a problem with the motor responsible for moving the paper through the printer (the paper axis motor). It can prevent paper loading or printing.
Paper motor electrical current limit
Electrical problem in paper-axis motor
Electrical fault or current limit in Media-Axis Motor.
Electrical fault or current limit in Media-Axis Motor.
Paper Handling Error: Roll Motor Malfunction
This error indicates a problem with the motor responsible for feeding paper from the roll. The printer cannot load or advance paper.
Electrical problem in Scan-Axix Motor
Electrical fault or current limit in Scan-Axis Motor.
Carriage Carriage motor
Carriage Carriage motor
Carriage Motor Direction test Other potential parts associated: None
Carriage Motor Direction test Other potential parts associated: None
Carriage Axis Motor Failure
This error indicates a problem with the motor responsible for moving the printhead carriage across the printer. It will prevent any printing operations.
There may be a paper or carriage jam. Check and clear the paper path if necessary.
There may be a paper or carriage jam. Check and clear the paper path if necessary.
Carriage Motor Electrical warm Other potential parts associated: Main PCA
Carriage Motor Electrical warm Other potential parts associated: Main PCA
Scan-Axis motor electrical current limit
Electrical problem in scan-axis motor
Paper Handling Error: Take-up Reel Motor Malfunction
This error indicates a problem with the take-up reel motor, which winds printed paper onto a roll. The printer cannot collect printed output.
Unable to move Pick Servo or no feedback received. Other potential parts associated: None
Unable to move Pick Servo or no feedback received. Other potential parts associated: None
Pick motor Pick motor
Pick motor Pick motor
Pick Motor Direction test Other potential parts associated: Pick motor, Print Bundle PCA.
Pick Motor Direction test Other potential parts associated: Pick motor, Print Bundle PCA.
Pick Motor Electrical warm Other potential parts associated: Print Bundle PCA.
Pick Motor Electrical warm Other potential parts associated: Print Bundle PCA.
Vacuum Fan spinning at wrong speed
Vacuum Fan spinning at wrong speed
Vacuum Driver PCA communication or hardware failure
Vacuum Driver PCA communication or hardware failure
Paper Handling Error: Cutter Malfunction
Vacuum Fan failure
Vacuum Fan PCA cable does not seem to be connected
Vacuum Fan PCA cable does not seem to be connected
An error with the Rewinder System has been detected.
Electrical fault or current limit in Scan-Axis Motor.
Feed Motor Feed motor
Feed Motor Feed motor
Feed motor Direction test Other potential parts associated: Main PCA
Feed motor Direction test Other potential parts associated: Main PCA
Feed Motor Electrical warm Other potential parts associated: Main PCA
Feed Motor Electrical warm Other potential parts associated: Main PCA
Cutter Assembly Malfunction
The automatic cutter assembly has encountered a problem, preventing it from properly cutting the media. This can be due to an obstruction, a motor issue, or a sensor failure, leading to uncut prints or paper jams.
Left Aerosol Fan stopped
Left Aerosol Fan stopped
Right Aerosol Fan stopped or spinning at lower speed
Right Aerosol Fan stopped or spinning at lower speed
Right Aerosol Fan Filter blocked
Right Aerosol Fan Filter blocked
Unable to move Rewind Servo or no feedback received. Other potential parts associated: Main PCA
Unable to move Rewind Servo or no feedback received. Other potential parts associated: Main PCA
Rewinder Rewinder motor
Rewinder Rewinder motor
Rewinder motor Direction test Other potential parts associated: Main PCA
Rewinder motor Direction test Other potential parts associated: Main PCA
Rewinder Motor Electrical warm Other potential parts associated: Main PCA
Rewinder Motor Electrical warm Other potential parts associated: Main PCA
Media Sensor Error
This error indicates a problem with one of the printer's media sensors, which detect the presence, type, and edges of the paper. A faulty sensor can lead to incorrect paper loading, jams, or an inability to recognize loaded media.
Rewinder servo shutdown
Rewinder servo shutdown
An error with the Rewinder 1 System n detected
An error with the Rewinder 1 System n detected
Error in the rewinder 1 system (upper rewinder)
Error in the rewinder 1 system (upper rewinder)
Error in the rewinder 1 system (upper rewinder)
Error in the rewinder 1 system (upper rewinder)
Error with the rewinder 2 system
Error with the rewinder 2 system
Error in the rewinder 2 system (lower rewinder)
Error in the rewinder 2 system (lower rewinder)
Error in the rewinder 2 system (lower rewinder)
Error in the rewinder 2 system (lower rewinder)
Primer servo shutdown
Primer servo shutdown
Error in the upper pump of the PHA blowing system
Error in the upper pump of the PHA blowing system
Primer test distance failed
Primer test distance failed
Error in the lower pump of the PHA blowing system
Error in the lower pump of the PHA blowing system
Starwheels motor errir
Star wheels motor error.
Starwheel Motor Failure
This error indicates a problem with the starwheel motor assembly, which helps to flatten and guide the paper after printing. A malfunction can cause paper jams or printing issues.
Starwheel motor error
Starwheel motor error
Scanner Media Jam (MFP)
The integrated scanner on your MFP model has detected a media jam. This prevents any further scanning operations until the jammed document is cleared.
Starwheel motor error
Starwheel motor error
Problem at the starwheel lifter motor end of the travel sensor
Problem at the starwheel lifter motor end of the travel sensor
PPS system failure
PPS system failure.
PRS Actuator system failure
PRS Actuator system failure
Ink Supply Station (ISS) Failure
This error indicates a problem with the Ink Supply Station (ISS), which is responsible for delivering ink from the cartridges to the printheads. A failure here can prevent ink from reaching the printheads, leading to print quality issues or complete printing stoppage.
Scanner CIS Sensor Calibration Failure
The printer's integrated scanner (CIS sensor) failed its internal calibration process. This can lead to poor scan quality, color inaccuracies, or prevent scanning altogether.
Scanner CIS Sensor Calibration Failure
The printer's integrated scanner (CIS sensor) failed to complete its calibration process. This can lead to poor scan quality, color inaccuracies, or the inability to scan documents.
Scanner Axis Motor Malfunction
The scanner's internal motor, responsible for moving the CIS sensor carriage, has encountered an error. This prevents the scanner from moving during calibration or scanning, leading to scan failures.
Scanner Media Jam - Input Tray
A document has become jammed in the scanner's input tray or during the scanning process. This prevents further scanning and requires clearing the obstruction.
Main PCA Communication Error
The printer's main PCA (Printed Circuit Assembly), the central control board, has detected an internal communication error. This indicates a serious system malfunction.
PageWide XL System Firmware Exception
A critical, unhandled exception occurred within the PageWide XL printer's core system firmware. This indicates a severe software malfunction that prevents normal operation.
Scanner Axis Motor Fault
The scanner's axis motor, responsible for moving the CIS sensor carriage, has reported an error. This prevents the scanner from moving or completing any scan jobs.
OMAS fatal error or disconnected
OMAS fatal error or disconnected
OMAS Module communication failure
OMAS Module communication failure
Firmware version mismatch OMAS and Hard Disk Drive
Firmware version mismatch OMAS and Hard Disk Drive
OMAS Controller Card communication failure
OMAS Controller Card communication failure
Main PCA to OMAS Controller cable is not connected
Main PCA to OMAS Controller cable is not connected
Scanner Position Sensor failure
Window Sensor failure.
Error detected in the Maintenance Cartridge Door Sensor
Error detected in the Maintenance Cartridge Door Sensor
Hardware Error: Main PCA Firmware Update Failure
Error detected in the Window Position Sensor
The printer has detected a faulty pare in Drop Detector (DDP)
The printer has detected a problem with the Drop Detector.
Scan-Axis Sensor Error
This error indicates a problem with the optical sensor that reads the encoder strip, which is crucial for precise carriage movement and printhead positioning. Without accurate feedback from this sensor, the printer cannot determine the carriage's exact location.
Scanner Axis Motor Malfunction (MFP)
The scanner axis motor, responsible for moving the scanning carriage, is not functioning correctly or is obstructed. This prevents the MFP from performing any scanning or copying operations.
Scanner Axis Motor Failure
The printer's integrated scanner (for MFP models) has detected an issue with its scan axis motor or movement system. This prevents the scanner from performing any operations.
CIS Sensor Calibration Failure (MFP)
The Contact Image Sensor (CIS) array, which captures the image during scanning, failed its internal calibration process. This can result in poor scan quality, color inaccuracies, or complete inability to scan.
Failure to switch ON Drop Detector (DDP)
Failure to switch ON Drop Detector (DDP)
Failure in the Drop Detector
Drop detector failure
Failure to switch OFF Drop Detector (DDP)
Failure to switch OFF Drop Detector (DDP)
An error with the Main Media Sensor has been detected.
An error with the Main Media Sensor has been detected.
Media Sensor cable does not seem to be connected
Media Sensor cable does not seem to be connected
Media Sensor error
Media Sensor error
An error with the Pinch Lever sensor has been detected.
An error with the Pinch Lever sensor has been detected.
Media Lever Sensor error
Media Lever Sensor error
Pinchwheel lifter motor error
Pinchwheel lifter motor error
Problem with Line Sensor EEPROM
Problem with the Line Sensor (Tetris)
Line Sensor Malfunction
The printer's line sensor, responsible for media advance and printhead alignment, is reporting an issue. This can affect print quality, media loading, and calibration routines, potentially preventing prints from starting.
Hardware Error: Main PCA Fan Malfunction
This error indicates a problem with the cooling fan on the Main PCA. Overheating could occur, leading to performance issues or damage.
Paper-Axis Motor Failure
Cannot access the line sensor EEPROM
Drive Roller analog encoder homing failed
Drive roller analog encoder sensor fail or calibration failed
Roll-to-Roll System Failure
Drive roller analog encoder homing failed
Hardware Error: Vacuum Fan Malfunction
This error indicates a problem with the vacuum fan, which helps hold the media flat during printing. This can lead to print quality issues or paper jams.
Line sensor not functioning correctly
The Color Sensor (Spectrophotometer-ESP)not working
Vacuum Fan Error
Embedded PhotoSpectrometer (ESP) shutter error
Vacuum Fan Error
This error indicates a problem with the vacuum fan system, which is crucial for holding the media flat against the platen during printing. A malfunction can lead to print quality issues like head strikes or paper buckling.
Vacuum Fan Error
This error indicates a problem with the printer's vacuum fan system, which is crucial for holding the paper flat against the platen during printing. Without proper vacuum, the paper can buckle, leading to printhead strikes and poor print quality.
Vacuum Fan Speed Out of Range
This error indicates that the printer's internal vacuum fan is not operating at its expected speed. The vacuum fan is crucial for holding the media flat against the platen during printing, especially on larger format and thicker media. Incorrect fan speed can lead to print quality issues or media jams.
Embedded PhotoSpectrometer (ESP) Shutter Actuator failure
Embedded PhotoSpectrometer (ESP) Shutter Actuator failure
Embedded PhotoSpectrometer (ESP) failure
Embedded PhotoSpectrometer (ESP) failure
Embedded PhotoSpectrometer (ESP) Shutter Deactivator failure
Embedded PhotoSpectrometer (ESP) Shutter Deactivator failure
Conflict found between NVM main and backup Other potential parts associated: None
Conflict found between NVM main and backup Other potential parts associated: None
Default data found in both NVM main and backup Other potential parts associated: None
Default data found in both NVM main and backup Other potential parts associated: None
Carriage PCA Communication Error
This error indicates a problem with the communication between the main PCA (Processor Control Assembly) and the Carriage PCA. The Carriage PCA controls the printheads, ink delivery, and carriage movement, so a communication failure halts printing operations.
NVM backup is missing or does not work correctly (NVM location). Other potential parts associated: Main PCA
NVM backup is missing or does not work correctly (NVM location). Other potential parts associated: Main PCA
Two electrical parts repalced at the same time
Two electrical parts have been replaced at the same time
Unsupported or reused part installed
An unsupported or reused part has been installed
Wrong information stored on CryptoAsic
Wrong information stored on CryptoAsic
CryptoAsic failure
CryptoAsic failure
CryptoAsic type mismatch
CryptoAsic type mismatch
Printer serial number mismatch
Printer serial number mismatch
CryptoAsic generic error
CryptoAsic generic error
Initialization error
Initialization error
Initialization error
Initialization error (cannot read RFID tag)
Initialization error
Initialization error
Initialization error
Initialization error (RFID has incorrect data)
File format not supported
The file format is incorrect for the Printer
Firmware Error: Printer Initialization Failure
Incorrect or unsupported file format (advisory)
Post Script fonts seemm to be missing
PostScript fonts seem to be missing (advisory)
PostScript unknown Paper ID
Unknown PostScript ID sent to printer (advisory)
Firmware Error: PostScript/Raster Processor Error
This error indicates a problem with the printer's internal processing of print jobs, specifically related to PostScript or raster data. It might be triggered by a complex print file.
The paper type specified in the file is incorrect
Incorrect paper type specified in job (advisory)
File is password protected, can not print
Job cannot be printed because it is password-protected
The file contains format errors or incorrect settings
Job contains format errors or incorrect settings
Unexpected end of job (advisory)
Unexpected end of job (advisory)
low computer processing complex files can timeout
Job timed out (advisory)
PC Interface
PC Interface
input/output problem through ntwork interface on formatter
Input/Output problem through the Network Card.
Power Supply Unit (PSU) Failure
Cannot retrieve IP address
Ink Supply Station (ISS) Valve Error
Network interface error
Hard Drive Failure
The printer's internal hard drive has failed or is experiencing critical errors. The hard drive stores the printer's operating system, job queue, and temporary print files, making it essential for operation.
Network interface error
Network interface error
Potential problem in the network interface
Potential problem in the network interface
Input/Output problem through USB port
Input/Output problem through the USB Port.
Esternal HD accessory not connected
Esternal HD accessory not connected
Printer does not recognize the USB Hard Disk Drive accessory
Printer does not recognize the USB Hard Disk Drive accessory
memory Driver internal I/O error, I/O socket MI I/O error
Memory Driver Internal I/O error, I/O Socket internal error
Cannot print file on current paper type.
Cannot print on paper type
Input/Output problem through a Firewire Port.
Input/Output problem through a Firewire Port.
Loss of engine counter tracking
Loss of engine counters tracking.
Fan Failure
This error indicates that one or more of the printer's cooling fans are not operating correctly. Fans are essential for dissipating heat from critical components like the formatter board, power supply, and print engine. Overheating can lead to component damage and erratic printer behavior.
Out of memory failure.
Out of memory failure
Memory Error
The printer's internal memory (RAM) is reporting an issue, which can prevent the printer from processing print jobs, initializing correctly, or even booting up. This is a critical error that requires immediate attention.
Calibration Sensor Failure
This error indicates a problem with the printer's internal calibration sensor, often an Optical Media Advance Sensor (OMAS) or spectrophotometer. This sensor is crucial for accurate media advance, color calibration, and printhead alignment.
Out of Memory
Out of memory
Out of memory
Out of memory
Firmware Upgrade Failure
This error indicates that a firmware upgrade process has failed, potentially leaving the printer in an unbootable state. This can be caused by an interrupted upgrade, a corrupted firmware file, or a hardware issue during the flash process.
Insufficient display list
Insufficient display list
Default Serial Number found in the main and backup NVM
Default Serial Number found in the main and backup NVM
Default Serial Number found in the main and backup
Default Serial Number found in the main and backup
Servo Error.
Generic Firmware error.
service calibration should be performed
service calibration should be performed
Perform Serivce calibration
Perform Serivce calibration
Generic firmware Error
Generic firmware Error
Scan-Axis Motor Calibration Failure
This error signifies that the printer failed to successfully calibrate its scan-axis motor, which controls the paper advance. This can lead to inaccurate paper movement and potentially affect print quality or cause paper jams.
Servo Error.
Servo Error.
Scan-Axis Motor Encoder Error
This error indicates a problem with the scan-axis motor's encoder, which provides feedback on the motor's position and speed. Without accurate encoder data, the printer cannot precisely control the carriage movement, leading to immediate printing cessation.
Error uploading firmware update file
Error uploading firmware update file.
Error uploading firmware update file
Error uploading firmware update file
Problem with the firmware upgrade process
Firmware update problem
Error uploading paper profile
Error uploading media profile update file.
Error uploading paper preset
Error uploading paper preset
Preventive Maintenance Kit #1 counter active
Preventive Maintenance Kit #1 counter active
Preventive Maintenance Kit #2 counter active, Spitoon foams
Preventive Maintenance Kit #2 counter active.
the Spitoons have reached 80% capacity
the Spitoons have reached 80% capacity
Total printer ink consumption reached upper limit
Total printer ink consumption reached upper limit
The spittons are full
The spittons are full
Hard disk drive is full
Hard disk drive is full.
Hard Disk Drive out of space
The hard disk is full
Web access application. The web server is not functioning
Web access application. The web server is not functioning
Embedded Web Server internal software error
Embedded Web Server internal software error
Borderless printing not possible, settings ignored
Borderless printing not possible, settings ignored
The job received cannot be printed without borders
Paper does not support borderless printing
Media settings area missing in the paper settings file
Media settings area missing in media settings file.
Media Settings area missing in media settings file
Paper settings area missing in paper settings file
Generic firmware Error
Generic Firmware error.
Generic firmware error
Generic firmware error
Firmware Error - System Halt
Generic firmware error
Firmware Error: Critical Firmware Error
Generic firmware error
Recoverable firmware error that does not stop the print
Recoverable firmware error that does not stop the print
Operating-system signal error
Generic Operating System error
Stacker overdrive motor error
Stacker overdrive motor error
Consistent 81:YZ Errors
Problem with paper advance.
Calibration Error: Paper Axis Motor Calibration Failure
Paper servo shutdown, possible paper jam
Bootloader Integrity Check Failed
The printer's bootloader, essential for starting the operating system, failed an integrity check. This critical error prevents the printer from initializing its core functions.
Scanner Axis Motor Obstruction
The scanner carriage motor encountered an obstruction or failed to move freely along its axis. This prevents the scanner from performing any operations.
Problem finding the Drive Roller zero.
Problem finding the Drive Roller zero.
Calibration Error: Scan Axis Calibration Failure
This error indicates a problem during the scan axis (carriage movement) calibration. The printer cannot accurately position the printheads.
Network Interface Controller (NIC) Fault
The printer's internal network card (NIC) has detected an unrecoverable error. This prevents the printer from connecting to any network, including wired Ethernet and Wi-Fi.
Back tension servo shutdown (roll feeding).
Back tension servo shutdown (roll feeding).
Problem finding the Drive Roller zero
Problem finding the Drive Roller zero.
Feed index encoder sensor does not work properly Other potential parts associated: Feed Encoder Disk, Main PCA
Feed index encoder sensor does not work properly Other potential parts associated: Feed Encoder Disk, Main PCA
Feed encoder sensor does not work properly Other potential parts associated: Feed encoder Disk, Main PCA
Feed encoder sensor does not work properly Other potential parts associated: Feed encoder Disk, Main PCA
Problem finding the Drive Roller zero
Problem finding the Drive Roller zero
Possible Paper Jam
Possible Paper Jam.
There may be a paper or carriage jam. Check and clear the paper path if necessary. Also clean the carriage encoder strip.
There may be a paper or carriage jam. Check and clear the paper path if necessary. Also clean the carriage encoder strip.
Ink System Failure
Scan axis servo shutdown, possible paper jam
Paper Handling Error: Paper Jam
Scan axis servo shutdown, possible paper jam
Carriage Encoder Sensor Error
This error indicates a problem with the carriage encoder sensor, which reads the encoder strip to determine the precise position of the printhead carriage. A faulty sensor or dirty/damaged strip can cause the carriage to lose its position, leading to print quality issues or system halts.
Scanner Axis Movement Error
The scanner assembly on your MFP printer is unable to move freely along its axis. This could be due to an obstruction, a mechanical issue, or a problem with the scanner motor or belt. The printer will not be able to perform scanning or copying functions.
CIS Sensor Communication Error
The printer's scanner (CIS - Contact Image Sensor) is unable to communicate with the main system. This prevents the printer from performing any scanning or copying functions. The issue could be a faulty sensor, a damaged cable, or a problem with the scanner's control board.
Scanner Calibration Failure
The scanner was unable to complete its internal calibration process. This is essential for accurate color and image quality in scans and copies. Without successful calibration, scanned images may appear distorted, discolored, or have banding.
Paper Handling Error: Media Sensor Malfunction
This error indicates a problem with a paper sensor. The printer cannot detect paper presence or position, leading to loading or feeding issues.
Carriage Obstruction - Z-Axis Movement
Scan-Axis length requires too much force or energy
Problem with the Carriage Encoder Sensor readings
Problem finding the Scan-axis encoder reading.
Encoder Strip failure Other potential parts associated: Carriage (encoder sensor)
Encoder Strip failure Other potential parts associated: Carriage (encoder sensor)
Starwheel Motor Failure
Problem reading the scan-axis encoder
Problem with the Carriage Encoder Sensor readings
Problem with the Carriage Encoder Sensor readings
Cloud Services Connection Timeout
The printer attempted to connect to HP's cloud services (e.g., HP Smart, ePrint) but timed out. This may prevent cloud printing, remote monitoring, or mobile app functionality.
Stacker ramps motor error
Stacker ramps motor error
Internal printer firmware error (X can be any hexadecimal value)
Internal printer firmware error (X can be any hexadecimal value)
UI Processor Freeze
The dedicated processor controlling the user interface (UI) has become unresponsive. This causes the front panel display to freeze or become unresponsive to touch input.
Diverter valves motor error
Diverter valves motor error
Cloud Print Service Connection Failure
The printer failed to establish or maintain a connection with HP's cloud printing services (e.g., HP Smart, ePrint). This prevents remote printing and cloud-based features.
Scanner Calibration Failure
The integrated scanner (if present) failed its internal calibration process. This can result in poor scan quality, inaccurate color reproduction, or the inability to scan documents.
PageWide XL Printbar Assembly Error
The HP PageWide XL printer has detected an issue with the printbar assembly, which contains thousands of print nozzles. This error prevents printing as the printbar is essential for image formation, indicating a critical hardware malfunction.
Mobile App Connection Timeout
The HP Smart mobile app failed to establish a connection with the printer within the expected timeframe. This can prevent printing from your mobile device or accessing printer status.
T1700 Media Advance Sensor Failure
The media advance sensor, crucial for accurately feeding and tracking paper on the HP DesignJet T1700, has failed or is obstructed. This results in incorrect paper positioning, leading to skewed prints, paper jams, or the inability to load media.
Unable to pressurize the Ink Delivery System
Unable to pressurize the Ink Delivery System.
Ink pressure error in first test during in Printhead filling for color
Ink pressure error in first test during in Printhead filling for color
Network Card Initialization Failure
The printer's internal network interface card (NIC) failed to initialize correctly. This prevents the printer from connecting to any network (Ethernet or Wi-Fi) and disables network-dependent features.
Temperature error in first spitting test during in Printhead filling
Temperature error in first spitting test during in Printhead filling
Ink pressure error in second test during in Printhead filling
Ink pressure error in second test during in Printhead filling
Temperature error in second spitting test during in Printhead
Temperature error in second spitting test during in Printhead
Color Calibration Error
Color calibration Error.
Optical Media Advance Sensor Error
The paper is not suitable for color calibration
Color calibration error:
Color calibration error:
Touch Panel Communication Error
The printer's main control board (formatter) is unable to establish proper communication with the touch panel display. This renders the front panel unusable.
Profiling algorithm failed.
Profiling algorithm failed
Embedded SpectroPhotometer (ESP) contaminated by aerosol
Embedded SpectroPhotometer (ESP) contaminated by aerosol
Carriage homing problem Other potential parts associated: None
Carriage homing problem Other potential parts associated: None
Calibration of the Paper advance doesn’t activate.
Calibration of the Paper advance doesn’t activate.
Line sensor failure Other potential parts associated: Carriage PCA, Trailing Cable, Main PCA
Line sensor failure Other potential parts associated: Carriage PCA, Trailing Cable, Main PCA
The Calibration of the Paper advance doesn’t activate.
The Calibration of the Paper advance doesn’t activate.
Automatic backup print mode enabled.
Automatic backup print mode enabled.
Network Interface Card (NIC) Failure
The printer's internal network interface card (NIC) has failed or is experiencing a critical error. This prevents the printer from connecting to the network, rendering network printing and web services unavailable.
Touch Panel Calibration Data Corrupt
The calibration data for the printer's touch panel has become corrupted or is missing. This can result in inaccurate touch responses, making it difficult to navigate the user interface.
Internal Communication Error
This error indicates a general communication problem between different internal components or sub-systems within the printer. It can prevent various functions from operating correctly and may lead to instability.