Number of counts provided by Encoder strip less than expected
Last updated: February 22, 2026
Featured Video
System error code: 86:01 on HP T790 T1300 T2300 Designjet Printer
System error code: 86:01 on HP T790 T1300 T2300 Designjet Printer See this video: https://youtu.be/Lhb-g4gKpKE Carriage ...
Number of counts provided by Encoder strip less than expected
- 1
Check/clean the Linear strip encoder. Check the Encoder strip integrated in Carriage PCA. Run the 08602 Check Mechatronics service diagnostic. Replace the Linear encoder strip. Replace the Carriage PCA.
Reference diagrams for common repair procedures related to this error:
Carriage Belt Replacement
Formatter Board Location & Connections
Note: These diagrams are for reference only. Always consult official HP service documentation and follow proper ESD precautions.
Still Having Issues?
Get connected with a certified DesignJet repair specialist in your area. Fast response, competitive quotes.
Explore Printers
Related Questions
Service Providers
A transparent plastic strip with precisely printed markings that the printer uses to determine the exact position of the carriage as it moves across the platen.
A numeric or alphanumeric code displayed on the printer's front panel or in diagnostic logs that identifies a specific hardware or software malfunction.
Software that converts vector graphics, text, and images into a raster (bitmap) format that the printer can output. Essential for processing complex design files.
Was this page helpful?
Related Videos
System error code: 86:01 on HP T790 T1300 T2300 Designjet Printer
HP DesignJet T2600 ps | system error 0065-0002-0008
Fix Error code 0xc19a0036 Ink System Failure on HP Printer
HP Printer Error Code Mystery Solved!
HP Designjet 500/800/510/500+Check/Clean/Replace Vaccum Fan ERROR 43:10/ 11