Unable to move Paper Servo or no feedback received.
Last updated: February 22, 2026
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HP Z9+ System error: 0021-0002-0017
Unable to move Paper Servo or no feedback received.
- 1
Turn off/on. Go to support menu press Power key 15 sec. run paper servo diagnostic test, replace paper motor, replace feed encoder sensor PCA, repalce Paper Motor, Replace Main PCA
Reference diagrams for common repair procedures related to this error:
Note: These diagrams are for reference only. Always consult official HP service documentation and follow proper ESD precautions.
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