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Error 24:1:11Medium Severity

ISS Top to ISS Bottom cable does not seem to be connected

Last updated: February 22, 2026

Severity:Medium Severity
Affected:0 models
DIY Fix:Possible
Repair for HP Designjet 500/800 Check/Clean/Replace The Ink Tube System ERROR 24:00 /01 /10 /11

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Repair for HP Designjet 500/800 Check/Clean/Replace The Ink Tube System ERROR 24:00 /01 /10 /11

EN: Fix problem for air intakes and leaks in the ink circuit (Error:24:00/01/10/11): FR: Solution pour les prises d'air et les fuites ...

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What This Error Means

ISS Top to ISS Bottom cable does not seem to be connected

Step-by-Step Troubleshooting Guide
  1. 1

    Check ISS Top to ISS Bottom Cable for damage and connectivity, replace the ISS Top to ISS Bottom Cable

Technical Service Diagrams

Reference diagrams for common repair procedures related to this error:

Ink System Components & Flow Path

HP DesignJet Ink System Components Diagram

Note: These diagrams are for reference only. Always consult official HP service documentation and follow proper ESD precautions.

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