Service station error. There may be a paper or carriage jam. Check and clear the paper path if necessary and restart the printer.
Last updated: February 22, 2026
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HP Z9+ System error: 0021-0002-0017
Service station error. There may be a paper or carriage jam. Check and clear the paper path if necessary and restart the printer.
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Turn off the printer
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Service station error. There may be a paper or carriage jam. Check and clear the paper path if necessary and restart the printer.
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Restart the printer
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If error persists, contact HP Support
Reference diagrams for common repair procedures related to this error:
Carriage Belt Replacement

Note: These diagrams are for reference only. Always consult official HP service documentation and follow proper ESD precautions.
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Related Questions
A maintenance area on the right side of the printer where the printheads are capped and cleaned when not in use. It prevents ink from drying in the nozzles.
The mechanism that moves the printheads back and forth across the media during printing. It rides on a guide rail and is driven by the scan-axis motor via a belt.
Paper with a special coating that improves ink adhesion, color vibrancy, and sharpness compared to uncoated (plain) paper.
A numeric or alphanumeric code displayed on the printer's front panel or in diagnostic logs that identifies a specific hardware or software malfunction.
A comprehensive technical document provided by HP to authorized service technicians containing detailed disassembly, repair, and calibration procedures.
The motor responsible for feeding media through the printer in precise increments between each pass of the printhead carriage.
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