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Error 21:0017Medium Severity

Service station error. There may be a paper or carriage jam. Check and clear the paper path if necessary and restart the printer.

Last updated: February 22, 2026

Severity:Medium Severity
Affected:0 models
DIY Fix:Possible
HP Z9+ System error: 0021-0002-0017

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HP Z9+ System error: 0021-0002-0017

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What This Error Means

Service station error. There may be a paper or carriage jam. Check and clear the paper path if necessary and restart the printer.

Step-by-Step Troubleshooting Guide
  1. 1

    Turn off the printer

  2. 2

    Service station error. There may be a paper or carriage jam. Check and clear the paper path if necessary and restart the printer.

  3. 3

    Restart the printer

  4. 4

    If error persists, contact HP Support

Technical Service Diagrams

Reference diagrams for common repair procedures related to this error:

Carriage Belt Replacement

HP DesignJet Carriage Belt Replacement Diagram

Note: These diagrams are for reference only. Always consult official HP service documentation and follow proper ESD precautions.

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