Service Error: Real-Time Clock (RTC) Failure
Last updated: February 16, 2026
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How to Fix 163-Time and Date Not Set Error | Real- Time clock Power loss | Solved same error issue
The 163 CMOS error means the Date and Time could not be updated .The 163 error is a BIOS Date & Time error. You need to ...
This error indicates a problem with the printer's internal real-time clock. This might affect logging or time-sensitive functions, but usually not printing.
- 1Depleted or faulty RTC battery (CMOS battery) on the Formatter Board.
- 2Corrupted firmware affecting the RTC module's operation or initialization.
- 3Hardware failure of the Real-Time Clock integrated circuit on the Formatter Board.
- 4Poor electrical contact or damage to the RTC battery holder on the Formatter Board.
- 5Malfunction of the Formatter Board itself, impacting RTC communication.
- Printer's internal clock and date reset to a default value (e.g., 2000-01-01) after power cycling.
- Error logs or job accounting records display incorrect timestamps.
- Scheduled maintenance tasks or automatic calibration routines fail to execute at the correct time.
- Printer may prompt for date and time settings upon startup, even after being set previously.
- Intermittent '0x00C80001' error code appearing on the front panel display.
- 1
Set the date and time from the printer's front panel menu. 2. Restart the printer. 3. If the error persists, service is required to replace the RTC battery or Main PCA.
Check the RTC battery on the Main PCA. It's usually a standard CR2032. Replace it carefully. This error is usually a minor inconvenience unless time-stamping or network authentication is critical.
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A maintenance area on the right side of the printer where the printheads are capped and cleaned when not in use. It prevents ink from drying in the nozzles.
The time the printer waits between printing passes or after completing a print to allow ink to dry before the media is advanced or cut.
A print mode where the printhead deposits ink in both directions of travel (left-to-right and right-to-left), doubling print speed compared to uni-directional printing.
A numeric or alphanumeric code displayed on the printer's front panel or in diagnostic logs that identifies a specific hardware or software malfunction.
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