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Error 0009-0401Medium Severity

Scanner slider failure

Last updated: February 22, 2026

Severity:Medium Severity
Affected:0 models
DIY Fix:Possible
HP Z9+ System error: 0021-0002-0017

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HP Z9+ System error: 0021-0002-0017

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What This Error Means

Scanner slider failure

Step-by-Step Troubleshooting Guide
  1. 1

    open scanner lid, check for wear, dirt on sliders, replace as needed, if blocked remove scanner platen & clean, check & removes staples, debris.

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