Carriage or Paper jam. Other potential parts associated: Carriage motor, Paper motor
Last updated: February 22, 2026
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HP designjet T2600 ps | system error 0075-0004-0059 | dusty motor sensor
Carriage or Paper jam. Other potential parts associated: Carriage motor, Paper motor
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Remote troubleshooting (call agent) This System Error may report two different front panel messages depending on the root cause of the error: If the “Carriage Jam” message appears, follow the troubleshooting for error 0042-0117. If the “Paper Jam” error appears, followthe troubleshooting for error 0041-0017.
Reference diagrams for common repair procedures related to this error:
Carriage Belt Replacement

Note: These diagrams are for reference only. Always consult official HP service documentation and follow proper ESD precautions.
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The motor responsible for feeding media through the printer in precise increments between each pass of the printhead carriage.
The mechanism that moves the printheads back and forth across the media during printing. It rides on a guide rail and is driven by the scan-axis motor via a belt.
The motor that drives the carriage assembly horizontally across the platen. It's responsible for the precise left-right movement of the printheads during printing.
Paper with a special coating that improves ink adhesion, color vibrancy, and sharpness compared to uncoated (plain) paper.
Original replacement components manufactured by or for HP, designed specifically for DesignJet printers and guaranteed to meet HP's quality standards.
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