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Error 86:08High Severity

Scanner Calibration Failure

Last updated: February 21, 2026

Severity:High Severity
Affected:0 models
DIY Fix:Professional Recommended
Repair for HP Designjet 500/800/510/500+ Check/Clean/Replace Encoder Strip ERROR: 86:01/10/11-87:13

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Repair for HP Designjet 500/800/510/500+ Check/Clean/Replace Encoder Strip ERROR: 86:01/10/11-87:13

EN: Fix problem for (Error:86:01/10/11-87:13):Check/Clean/Replace Encoder Strip FR: Solution pour (Erreur:86:01/10/11-87:13) ...

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What This Error Means

The scanner was unable to complete its internal calibration process. This is essential for accurate color and image quality in scans and copies. Without successful calibration, scanned images may appear distorted, discolored, or have banding.

Step-by-Step Troubleshooting Guide
  1. 1

    Turn off the printer and unplug it from the power source for 60 seconds, then restart.

  2. 2

    Ensure the scanner glass and the white calibration strip (often located on the underside of the scanner lid) are perfectly clean and free of dust, smudges, or debris.

  3. 3

    Attempt to initiate a manual scanner calibration from the printer's control panel, if available.

  4. 4

    Ensure the scanner lid is fully closed during the calibration process.

Pro Tips from Experts

Model-Specific Notes: • T-Series MFP (e.g., T850 MFP, T950 MFP): The calibration strip is critical. Use a lint-free cloth and glass cleaner (non-ammonia based) to clean both the scanner glass and the white strip thoroughly. Check for any scratches or damage on the strip itself. Expert Insight: The calibration strip provides a reference for the CIS sensor. If it's dirty or damaged, the scanner cannot establish a correct baseline. Ensure no direct sunlight or bright room lights are shining on the scanner during calibration, as this can interfere. If cleaning doesn't resolve it, check the scanner lamp (if applicable) for proper illumination. A faulty CIS sensor or scanner motor that causes erratic movement during calibration can also trigger this error. Verify the scanner's encoder strip is clean and intact.

Technical Service Diagrams

Reference diagrams for common repair procedures related to this error:

Carriage Belt Replacement

HP DesignJet Carriage Belt Replacement Diagram

Formatter Board Location & Connections

HP DesignJet Formatter Board Location Diagram

Note: These diagrams are for reference only. Always consult official HP service documentation and follow proper ESD precautions.

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