Scanner Calibration Failure
Last updated: February 21, 2026
Featured Video
Repair for HP Designjet 500/800/510/500+ Check/Clean/Replace Encoder Strip ERROR: 86:01/10/11-87:13
EN: Fix problem for (Error:86:01/10/11-87:13):Check/Clean/Replace Encoder Strip FR: Solution pour (Erreur:86:01/10/11-87:13) ...
The scanner was unable to complete its internal calibration process. This is essential for accurate color and image quality in scans and copies. Without successful calibration, scanned images may appear distorted, discolored, or have banding.
- 1
Turn off the printer and unplug it from the power source for 60 seconds, then restart.
- 2
Ensure the scanner glass and the white calibration strip (often located on the underside of the scanner lid) are perfectly clean and free of dust, smudges, or debris.
- 3
Attempt to initiate a manual scanner calibration from the printer's control panel, if available.
- 4
Ensure the scanner lid is fully closed during the calibration process.
Model-Specific Notes: • T-Series MFP (e.g., T850 MFP, T950 MFP): The calibration strip is critical. Use a lint-free cloth and glass cleaner (non-ammonia based) to clean both the scanner glass and the white strip thoroughly. Check for any scratches or damage on the strip itself. Expert Insight: The calibration strip provides a reference for the CIS sensor. If it's dirty or damaged, the scanner cannot establish a correct baseline. Ensure no direct sunlight or bright room lights are shining on the scanner during calibration, as this can interfere. If cleaning doesn't resolve it, check the scanner lamp (if applicable) for proper illumination. A faulty CIS sensor or scanner motor that causes erratic movement during calibration can also trigger this error. Verify the scanner's encoder strip is clean and intact.
Reference diagrams for common repair procedures related to this error:
Carriage Belt Replacement

Formatter Board Location & Connections

Note: These diagrams are for reference only. Always consult official HP service documentation and follow proper ESD precautions.
Still Having Issues?
Get connected with a certified DesignJet repair specialist in your area. Fast response, competitive quotes.
Related Questions
Visible horizontal lines or stripes in a print caused by inconsistent ink coverage between adjacent passes of the printhead.
The process of adjusting the printer's color output to match a known standard, ensuring consistent and accurate color reproduction.
Software that converts vector graphics, text, and images into a raster (bitmap) format that the printer can output. Essential for processing complex design files.
Was this page helpful?
Related Videos
Repair for HP Designjet 500/800/510/500+ Check/Clean/Replace Encoder Strip ERROR: 86:01/10/11-87:13

HP latex 375 error 86:01 scan axis motor problem.

Error Code: 86:01 Q5669 60687 Carriage Bushing HP DesignJet

86:01 hp Designjet t series repair

DesignJet 500 repair 86:01 86:11 error codes - Call HP Plotter 01256 783390