Error 48:07Medium Severity

Scanner Media Jam - Input Tray

Last updated: February 21, 2026

Severity:Medium Severity

Affected:0 models

DIY Fix:Possible

Designjet T and Z series printers with a 08:04, 08:07, 08:11 error

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What This Error Means

A document has become jammed in the scanner's input tray or during the scanning process. This prevents further scanning and requires clearing the obstruction.

Step-by-Step Troubleshooting Guide

1
Carefully open the scanner lid and the input tray access covers.
2
Gently pull out any jammed paper or media, ensuring no torn pieces remain inside.
3
Close all covers securely.
4
Turn the printer off and then on again to clear the error message.
5
Ensure the document being scanned meets the specifications for thickness and condition.

Pro Tips from Experts

Model-Specific Notes: • T-Series MFP (T1700dr, T850 MFP, T950 MFP): Pay attention to the document edge guides in the scanner input tray to ensure they are snug against the document without pinching. • Z-Series MFP (Z9+dr): These models often have sensors along the entire scan path. If the error persists after clearing, use a flashlight to inspect for small, torn paper fragments. Expert Insight: Always pull jammed paper in the direction of the paper path to avoid damaging rollers or sensors. After clearing, use a can of compressed air to blow out any dust or small paper fragments from the scanner's feed path. If jams are frequent, inspect the scanner's feed rollers for wear; they might need cleaning with a rubber roller cleaner or replacement. For very delicate originals, consider using a carrier sheet if available for your scanner model.