Error 42:10High Severity

Paper Handling Error: Take-up Reel Motor Malfunction

Last updated: February 21, 2026

Severity:High Severity

Affected:25 models

DIY Fix:Professional Recommended

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What This Error Means

This error indicates a problem with the take-up reel motor, which winds printed paper onto a roll. The printer cannot collect printed output.

Common Causes

1Take-up reel motor failure (e.g., worn brushes, open winding, encoder issue)
2Damaged or obstructed take-up reel assembly gears or drive belt
3Faulty take-up reel sensor (e.g., paper presence sensor, motor encoder feedback)
4Main PCA (Printer Control Assembly) malfunction affecting motor control signals
5Cable harness damage or loose connection between the take-up reel motor and the Main PCA

Symptoms to Watch For

Take-up reel does not rotate or rotates intermittently during printing
Paper jams or creases at the output due to improper take-up
Printer displays error code 42:10 on the front panel
Audible grinding or clicking noises from the take-up reel area
Printed output falls freely to the floor instead of being wound onto the reel

Step-by-Step Troubleshooting Guide

1
Turn off the printer and unplug it. 2. Remove any paper from the take-up reel. 3. Inspect the take-up reel area for obstructions. 4. Plug in and restart the printer. If the motor is faulty, service is required.

Pro Tips from Experts

Check if the take-up reel is properly installed and engaged. Sometimes, heavy media or incorrect tension settings can overstress this motor. Look for any broken gears in the take-up mechanism. **Part Numbers & Advanced Troubleshooting:** - Carriage PCA: C7769-60374 (24"), C7769-60065 (42") - Trailing Cable: C7769-60147 - Engine PCA: C7769-60384 - Formatter Board: C7769-60319 (check revision A/B) - Service Station: C7769-60374 **Diagnostic Procedures:** 1. Access Service Menu: Hold Down + Right arrow during boot 2. Run Carriage Scan Test: Service Menu > Tests > Carriage Scan 3. Check voltage at Carriage PCA: Should read 24V DC 4. Inspect trailing cable for cracks or wear at fold points

Technical Service Diagrams

Reference diagrams for common repair procedures related to this error:

Note: These diagrams are for reference only. Always consult official HP service documentation and follow proper ESD precautions.

Still Having Issues?

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Printers Affected by This Error (25)

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Glossary Terms

Service Providers

Related Glossary Terms

Take-Up Reel

An accessory that automatically winds printed output onto a roll as it exits the printer, preventing the print from touching the floor.

Paper Advance Motor

The motor responsible for feeding media through the printer in precise increments between each pass of the printhead carriage.

Scan-Axis Motor

The motor that drives the carriage assembly horizontally across the platen. It's responsible for the precise left-right movement of the printheads during printing.

Coated Paper

Paper with a special coating that improves ink adhesion, color vibrancy, and sharpness compared to uncoated (plain) paper.

Error Code

A numeric or alphanumeric code displayed on the printer's front panel or in diagnostic logs that identifies a specific hardware or software malfunction.

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