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Error 31:01High Severity

Service Station Malfunction

Last updated: February 21, 2026

Severity:High Severity
Affected:0 models
DIY Fix:Professional Recommended
Repair for HP Designjet 500/800/510/500+ Cutter Error: 31:10/31:11  Check/Clean/Replace

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Repair for HP Designjet 500/800/510/500+ Cutter Error: 31:10/31:11 Check/Clean/Replace

EN: Fix problem for (Error31:10): Replace the cutter (Error31:11):Check/Clean the cutter FR: Solution pour (Erreur31:10) ...

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What This Error Means

This error indicates a problem with the service station assembly, which is responsible for printhead cleaning, capping, and spitting. A faulty service station can lead to print quality issues or prevent the printer from operating.

Step-by-Step Troubleshooting Guide
  1. 1

    Open the top cover and carefully inspect the service station (usually on the right side) for any paper scraps, dried ink, or foreign objects.

  2. 2

    Gently try to move the parts of the service station (e.g., wipers, caps) if accessible, to ensure they are not stuck. Do not force them.

  3. 3

    Turn off the printer, unplug it, wait 5 minutes, then plug it back in and power it on.

Pro Tips from Experts

Model-Specific Notes: • T-Series (e.g., T930, T1530): These models have a more complex service station. Ensure the printhead cleaning fluid reservoir isn't overfilled or leaking. Check the wiper blades for wear. • Z-Series (e.g., Z6100, Z6600): The service station on these models can accumulate significant ink residue. A thorough cleaning, especially of the capping stations and wipers, is often necessary. Expert Insight: Use a flashlight to inspect the service station thoroughly. Look for excessive dried ink, especially on the printhead caps and wiper blades. Clean with a lint-free cloth and distilled water or printhead cleaning solution. Check the service station motor's connections. Sometimes, manually moving the carriage over the service station (with the printer off) can help identify if the service station is physically stuck. If the motor is faulty, the entire service station assembly usually needs replacement.

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