Independent Resource: Not affiliated with or endorsed by HP®.

Error 10:04Critical Severity

Boot Loader Corruption

Last updated: February 21, 2026

Severity:Critical Severity
Affected:0 models
DIY Fix:Professional Recommended
Designjet T or Z series error 08:04, 08:07, 08:11

Featured Video

Designjet T or Z series error 08:04, 08:07, 08:11

designjetpartsfast.com I was an HP Customer Engineer from 1995-2002. During this time, I serviced contract and warranty calls ...

0 views
What This Error Means

The printer's boot loader, the critical software that initiates the operating system, is corrupted or missing. This prevents the printer from starting up successfully. The printer will be stuck in a non-bootable state.

Step-by-Step Troubleshooting Guide
  1. 1

    Turn off the printer and unplug it from the power source for several minutes.

  2. 2

    Plug it back in and turn it on. Observe if there are any changes in the boot sequence.

  3. 3

    If available, attempt to access the printer's pre-boot menu to initiate a firmware recovery using a USB drive with the latest firmware.

  4. 4

    If the pre-boot menu is inaccessible, service may be required.

Pro Tips from Experts

Model-Specific Notes: • T-Series (T1700, T850, T950) / Z-Series (Z6, Z9+): Accessing the pre-boot menu is crucial. It often involves holding down the power button and one or more control panel buttons during startup. The exact combination varies by model. Refer to the specific service manual. Expert Insight: This is a severe error. If the pre-boot menu cannot be accessed to force a firmware recovery, it typically indicates a hardware failure of the main PCA or the embedded storage. Ensure the USB drive used for recovery is formatted to FAT32 and contains only the .fmw file in the root directory. Sometimes, trying multiple USB drives can help rule out a faulty drive. If all recovery attempts fail, the main PCA will likely need replacement.

Still Having Issues?

Get connected with a certified DesignJet repair specialist in your area. Fast response, competitive quotes.

Was this page helpful?

Related Videos

Designjet T or Z series error 08:04, 08:07, 08:11

Designjet T and Z series printers with a 08:04, 08:07, 08:11 error

sửa máy in A0 HP Designjet510 báo lỗi 21:10,22:10,79: 04

05:10 service error Designjet 800ps printer

HP Designjet T610 21:13 error fix

Quick Actions

Need help with your DesignJet printer?

Need Help With Your DesignJet?

Connect with repair specialists in your area. Get a custom quote for your DesignJet issue.

DesignJet Error Code

An independent resource for HP DesignJet printer error codes, troubleshooting guides, and professional repair connections.

Legal

  • Privacy Policy
  • Terms of Service

© 2026 DesignJet Error Code Hub. This is an independent resource and is not affiliated with, endorsed by, or sponsored by HP Inc. DesignJet is a trademark of HP Inc.