Service Error: Non-Volatile Memory (NVM) Failure

This error indicates a problem with the printer's non-volatile memory, which stores critical settings and calibration data. The printer may lose settings or fail to boot.

• 1Degradation or corruption of the NVM chip (e.g., EEPROM or Flash memory) on the Formatter Board.
• 2Intermittent or complete loss of power to the NVM component during a write cycle, leading to data corruption.
• 3Firmware corruption or an unsuccessful firmware update process that affects the NVM's integrity.
• 4Electrostatic discharge (ESD) damage to the Formatter Board or NVM chip.
• 5Physical failure of the Formatter Board itself, which houses the NVM.

• Printer fails to boot past the HP logo or displays a blank screen.
• Loss of previously configured network settings, paper type calibrations, or print quality adjustments.
• Repeated requests for initial setup (e.g., language, date/time) upon every power cycle.
• Frequent and unrecoverable 'Service Error 0x00F60001' messages displayed on the front panel.
• Inability to save any changes made to printer settings, which revert after a power cycle.

1. 1

   Turn off the printer and unplug it. 2. Wait 5 minutes, then plug it back in and restart. 3. If the error persists, attempt a firmware update. If it still fails, service is required.