Error 0x00D00001Medium Severity

Connectivity Error: Network Card Malfunction

Last updated: February 16, 2026

Severity:Medium Severity

Affected:20 models

DIY Fix:Possible

How to Connect Your HP DesignJet to the Network (Ethernet)

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What This Error Means

This error indicates a problem with the printer's network interface card (NIC). The printer cannot connect to the network.

Common Causes

1Faulty or loose network interface card (NIC) within the DesignJet's formatter board assembly.
2Corrupted printer firmware affecting network communication protocols.
3Damaged Ethernet port on the DesignJet, preventing proper cable connection or signal transmission.
4Internal hardware failure of the network chip or associated components on the formatter board.
5Incorrect or incompatible network settings configured on the printer's embedded web server (EWS) or control panel.

Symptoms to Watch For

Error code '0x00D00001' displayed on the DesignJet's front panel.
Printer is unreachable via network ping or cannot be discovered by network tools.
Inability to print from network-connected computers, with print jobs stuck in queue.
Network status indicators (LEDs) on the printer's Ethernet port are off or flickering erratically.
Printer's embedded web server (EWS) is inaccessible through a web browser.

Step-by-Step Troubleshooting Guide

1
Restart the printer. 2. Check the network cable connection to the printer and the router/switch. 3. Ensure the network settings are correct. 4. If the error persists, the network card may be faulty.

Pro Tips from Experts

Always check the physical cable and network port first. Try a ping test to the printer's IP address if accessible. Ensure the printer's network settings are correct (static vs. DHCP). A firmware update can sometimes resolve network communication glitches.

Still Having Issues?

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Printers Affected by This Error (20)

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Related Glossary Terms

Error Code

A numeric or alphanumeric code displayed on the printer's front panel or in diagnostic logs that identifies a specific hardware or software malfunction.

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