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Error 07:01High Severity

Front Panel Communication Error

Last updated: February 21, 2026

Severity:High Severity
Affected:0 models
DIY Fix:Professional Recommended
System error code: 86:01 on HP T790 T1300 T2300 Designjet Printer

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System error code: 86:01 on HP T790 T1300 T2300 Designjet Printer

System error code: 86:01 on HP T790 T1300 T2300 Designjet Printer See this video: https://youtu.be/Lhb-g4gKpKE Carriage ...

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What This Error Means

The printer's main board is unable to communicate with the front panel display. This prevents user interaction, status updates, and control over printer functions, rendering the printer inoperable.

Step-by-Step Troubleshooting Guide
  1. 1

    Turn the printer off using the power switch.

  2. 2

    Disconnect the power cord from the wall outlet and the printer.

  3. 3

    Wait for 5 minutes, then reconnect the power cord and turn the printer on.

  4. 4

    If the error persists, check the ribbon cable connecting the front panel to the main PCA (usually located under a cover).

  5. 5

    If the problem continues, contact support.

Pro Tips from Experts

Model-Specific Notes: • T-Series (e.g., T1600): The front panel cable is often a thin ribbon cable. Be extremely careful when handling it as it's fragile. Ensure it's fully seated in its ZIF (Zero Insertion Force) connector. • Z-Series (e.g., Z6): Some models have a touch screen, which integrates the communication board directly. Check for any signs of physical damage to the screen or its bezel. Expert Insight: When reseating the ribbon cable, ensure the printer is completely powered off and unplugged. Gently open the latch on the ZIF connector before inserting or removing the cable. Do not force it. Inspect the cable for any tears, creases, or corrosion on the contacts. If the cable appears fine, the next step is to replace the front panel assembly. If the error still persists, the issue may lie with the main PCA. Before replacing hardware, ensure the latest firmware is installed, as communication issues can sometimes be resolved with software updates.

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