System Error: Power Supply Unit (PSU) Malfunction
Last updated: February 21, 2026
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This error indicates a problem with the printer's power supply unit. The printer is not receiving stable or correct power, preventing it from functioning.
- 1Defective or failing internal Power Supply Unit (PSU) component (e.g., capacitors, voltage regulators).
- 2Loose or damaged power cable connection between the PSU and the main formatter board.
- 3Overload or short circuit within the printer's electrical system drawing excessive current from the PSU.
- 4Degraded or faulty external power cord or power strip providing unstable input voltage to the PSU.
- 5Environmental factors such as power surges or brownouts damaging internal PSU components.
- Printer fails to power on completely, with no display activity or fan noise.
- Printer powers on briefly, then immediately shuts down with error code 03.0 displayed.
- Intermittent power loss during operation, leading to unexpected shutdowns.
- Flickering display or control panel lights before the printer enters an error state.
- Unusual noises (e.g., buzzing, clicking) emanating from the rear of the printer where the PSU is typically located.
- 1
Ensure the printer is plugged directly into a wall outlet, not a surge protector or UPS. 2. Try a different power outlet. 3. Turn off the printer, unplug it, wait 5 minutes, then plug it back in and restart. If the error persists, the PSU may need replacement.
Always test the power outlet first. A common cause is an overloaded circuit or a faulty surge protector. If replacing the PSU, ensure all connections are secure and correctly oriented, especially the low-voltage output cables to the main PCA. **Part Numbers & Advanced Troubleshooting:** - Carriage PCA: C7769-60374 (24"), C7769-60065 (42") - Trailing Cable: C7769-60147 - Engine PCA: C7769-60384 - Formatter Board: C7769-60319 (check revision A/B) - Service Station: C7769-60374 **Diagnostic Procedures:** 1. Access Service Menu: Hold Down + Right arrow during boot 2. Run Carriage Scan Test: Service Menu > Tests > Carriage Scan 3. Check voltage at Carriage PCA: Should read 24V DC 4. Inspect trailing cable for cracks or wear at fold points
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A numeric or alphanumeric code displayed on the printer's front panel or in diagnostic logs that identifies a specific hardware or software malfunction.
The complete system that stores, transports, and delivers ink from the cartridges to the printheads, including tubes, valves, and pressure regulators.
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