E-box – Formatter PCA FW/HW mismatch
Last updated: February 22, 2026
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How to fix " The printer is not able to complete the load because it cannot detect the paper"
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Firmware Detected an unsupported Engine PCA Version
- 1
Restart device. Check firmware is up to date. Run the 00102 Check Mechatronics to check Engine PCA version. Replace Engine PCA if needed.
Reference diagrams for common repair procedures related to this error:
Formatter Board Location & Connections

Note: These diagrams are for reference only. Always consult official HP service documentation and follow proper ESD precautions.
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Related Questions
The internal software embedded in the printer that controls all hardware operations, user interface, network connectivity, and print processing.
The main logic board inside an HP DesignJet printer that controls all operations, including processing print jobs, managing ink delivery, and communicating with connected devices.
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